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What is the Consumer Codes Approval Scheme?

The CCAS is facilitated self-regulation. It aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly - through the right to display the CTSI approved code logo - that code members can be trusted. 

The CCAS is committed to promoting codes of practice that meet our core criteria and have obtained CTSI approval. You can find the full core criteria and guidance here (PDF 4MB).


What are the benefits to business?

  • members of an approved code can display the CTSI approved code logo. This will help you promote your business as one that consumers can trust, giving you a commercial advantage over competitors
  • by adhering to an approved code, your business can demonstrate a higher level of customer service and customer protection, such as a robust and legitimate customer complaints procedure and clear pre-contractual information. This will help you to attract and retain customers
  • being part of an approved code can help drive up customer standards within your sector and so raise consumer trust

How do I join the scheme?

As a business, you need to sign up to an approved code of practice with a code sponsor. You can find our current code sponsors here


Can I use the Approved Code logo?

To use the logo you need to be a member of one of the code sponsors listed here. Your code sponsor will provide everything you need to use the logo according to the guidelines. If you have any queries regarding the use of the logo, please contact your code sponsor.