Are you a consumer

What is the Consumer Codes Approval Scheme?

We know that as a consumer you want to have confidence in businesses from whom you buy goods or services.

The Consumer Codes Approval Scheme (CCAS) is facilitated self-regulation, which aims to provide you with access to approved codes which meet core criteria set by CTSI.

Codes approval is a rigorous and intensive two-stage process, and codes will be approved only if businesses can clearly show that they are contributing to improving service standards. 


How would using an approved code member benefit me? 

  • businesses can display the Chartered Trading Standards Institute (CTSI) approved code logo only if they are an approved code member. When you see the CTSI approved code logo - you can have confidence that the code member can be trusted
  • businesses will be audited and monitored to ensure they comply with the high standards set by their approved code of practice
  • by using an approved trader, you will have protection above and beyond your normal consumer law rights 

 The CCAS is committed to promoting codes of practice that meet our core criteria and have obtained CTSI approval.

Areas where you as a consumer will benefit from higher protection include:

  • clear pre-contractual information
  • deposit and pre-payment protection
  • additional consumer protection for business conducted in the consumer's home
  • clear complaints procedure
  • Alternative Dispute Resolution (ADR)

Do you have a complaint?

If you wish to complain about a business displaying the CTSI approved codes logo:

1. Please contact the trader first, to give them the opportunity to resolve the issue 

2. If this does not work, please complain to the code sponsor. Code sponsors and their websites can be found here

3. Code sponsors are required to provide you with access to Alternative Dispute Resolution (ADR)

4. If you are still unable to resolve your complaint please contact the Citizens Advice Consumer Service here. Unfortunately, CTSI cannot advise about individual complaints. 

If you wish to complain about a code sponsor:

 1. Please contact the code sponsor first, to give them the opportunity to resolve the issue. Please note, we cannot interfere with, overturn or change any decision or remedy of the ADR

2. If a resolution cannot be agreed, you can raise a complaint about a code sponsor (not individual code members) by emailing