Consumer Advisory Panel

What is the Consumer Advisory Panel?

The overall purpose of the Panel is to support the aims of the scheme, help reduce consumer detriment and raise consumer standards. 
The Consumer Advisory Panel supports the Consumer Codes Approval Board in the approval process.

 

Mission statement: 

"To represent consumer interests and maintain consumer confidence in the Consumer Codes Approval Scheme and individual approved codes."

 

The Panel consists of nine members representing a range of consumer interest across the UK:

Sue Edwards (chair) – Citizens Advice

Alison Farrar - CTSI Lead Officer for consumer education 

Helena Twist – the National Consumer Federation

Caroline Jacobs - Research Institute for Consumer Affairs

Fraser Sutherland – Citizens Advice Scotland

Professor Geoffrey Woodroffe – Solictor and consumer law expert  

Jane Negus – CTSI European Consumer Centre

Jane Vass – Age UK

 

They will meet at least twice a year to: 

  • hold code sponsors to account for their compliance reporting and evidence base of their annual reports
  • provide additional data sources to challenge evidence provided by potential code sponsors or current code sponsors
  • complete research on particular consumer issues, either raised by the Panel or commissioned by the Board
  • monitor complaints data relating to code sponsors and their codes members
  • review the content of any potential code sponsors codes, commenting on and challenging the content of the code from a consumer perspective
  • provide  advice to the Board on consumer issues
  • hold the Board to account on CCAS policy and decisions from a consumer perspective
  • bring in specialist advice, insight and expertise if researching consumer issues relating to a specific group of consumers
  • identify emerging consumer issues and areas of consumer detriment; 
  • consider business sectors which could benefit from a consumer code and report back to the Board and make recommendations as appropriate. 

 

 Minutes of meetings

Consumer Advisory Panel meeting minutes 7 July 2015 (PDF 534 KB)

Consumer Advisory Panel meeting minutes 27 April 2015 (PDF 390KB)

Consumer Advisory Panel meeting minutes 12 January 2015 (PDF 632KB)

Consumer Advisory Panel meeting minutes 25 September 2014 (PDF 680KB)

Consumer Advisory Panel meeting minutes 26 June 2014 (PDF 715KB) 

Consumer Advisory Panel meeting minutes 1 May 2014 (PDF 487KB)

Consumer Advisory Panel meeting minutes 18 March 2014 (PDF 484KB) 

Consumer Advisory Panel meeting minutes 16 January 2014 (PDF 482KB)

Consumer Advisory Panel meeting minutes 18 November 2013 (PDF 586KB)

Consumer Advisory Panel meeting minutes 9 September 2013 (PDF 601KB)

Consumer Advisory Panel meeting minutes 24 April 2013 (PDF 473KB)