Welcome to the Consumer Codes Approval Scheme (CCAS)
What is the CCAS?
The CCAS is facilitated self-regulation. It aims to bolster consumer protection and improve customer service standards by:
- the approval and promotion of codes of practice
- setting out the principles of effective customer service
- recognising approved traders - look for the CTSI approved code logo
In April 2012, the Department for Business, Innovation & Skills (BIS) invited CTSI to establish a successor to the Office of Fair Trading CCAS on a self-funding basis from April 2013. The management of the scheme has now transferred to the Consumer Codes Approval Board (CCAB) operated by TSI.
Take a look at our CCAS information booklet here (PDF 863KB)
The CCAS covers the whole of the United Kingdom.
The scheme is designed to strike a balance between:
- the reduction of consumer detriment; for more transactions, by more consumers, in more circumstances
- being inclusive, independent, sustainable, visible, and well-understood
What is involved in the approval process?
The two-stage approval process ensures the code sponsor will adhere to set code criteria including:
- the provision of clear pre-contractual information
- protection of prepayments
- dealing with consumers in their own home
- monitoring procedures
- independent dispute resolution schemes
Codes will be approved only if they can robustly demonstrate a potential reduction in consumer detriment. Codes approval is intended to be a rigorous and intensive process for code sponsors.