Current code sponsors

What is the Consumer Codes Approval Scheme (CCAS)?

The CCAS is facilitated self-regulation. It aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly - through the right to display the CTSI Approved Code logo - that code members can be trusted.

The CCAS is committed to promoting codes of practice that meet its core criteria and have obtained CTSI approval. You can find the full core criteria and guidance here (PDF 4MB), the compliance and performance measurement guidelines (PDF 640KB) and the compliance and measurement guidance notes (PDF 626KB) here.


Our current code sponsors are: 


Bosch Car Service  




British Association of Removers



British Healthcare Trades Association

BLP logo

Building Life Plans Ltd










Debt Managers Standards Association



Glass and Glazing Federation




Home Insulation and Energy Systems Quality Assured Contractors Scheme





Institute of Professional Willwriters



International Construction Warranties Ltd 



Motor Codes (new cars) 

Motor Codes (service and repair)

Motor Codes (vehicle warranty products)





The Carpet Foundation





The Property Ombudsman (residential lettings)

The Property Ombudsman (sales)




 Trust My Garage




Renewable Energy Consumer Code




Vehicle Builders & Repairers Association Ltd



Take a look at what our sponsors say here (PDF 76KB) 


The Code Sponsors Panel

The overall aim of the Panel is to support the aims of the scheme, help reduce consumer detriment and raise consumer standards within their sectors. The Code Sponsors Panel is not involved in the approval process. This is carried out by the consumer codes approval board.

The role of the Panel is to:

  • help shape the strategic vision of the scheme
  • develop and strengthen the core criteria
  • bring a trade perspective to the scheme
  • engage with new code sponsors
  • develop joint marketing strategies for code sponsors

The Panel consists of five code sponsors:

Ray Hodgkinson (chair) - British Healthcare Trades Association

Ian Studd - British Association of Removers

Bill Fennell - Motor Codes Limited

Mark Cutler - Renewable Energy Consumer Code

Gerry Fitzjohn - The Property Ombudsman


They will meet three times a year, to: 

  • consider and make recommendations concerning any variations to the terms of the agreement or the criteria
  • approve any additional fees CCAB wishes to levy on code sponsors
  • consider and make recommendations concerning the annual fee, the minimum fee and maximum fee and any variations to them
  • monitor the expenditure of CCAB
  • consider any other incidental matter relevant to the activities of CCAB and make such recommendations as it considers appropriate
  • arrange meetings of the code sponsors 


Minutes of meetings

 Code Sponsors Panel meeting minutes July 2015 (PDF 44KB)

Code Sponsors Panel meeting minutes April 2015 (PDF 346KB)

Code Sponsors Panel meeting minutes January 2015 (PDF 289KB)

Code Sponsors Panel meeting minutes 29 September 2014 (PDF 290KB)

Code Sponsors Panel meeting minutes 5 June 2014 (PDF 514 KB) 

Code Sponsors Panel meeting minutes 20 February 2014 (PDF 504KB) 

Code Sponsors Panel meeting minutes 22 November 2013 (PDF 375KB) 

Code Sponsors Panel meeting minutes 20 September 2013 (PDF 386KB)

Code Sponsor Panel meeting minutes 29 May 2013 (PDF 238KB)  

Code Sponsor Panel meeting minutes 22 April 2013 (PDF 384KB)

Code Sponsor Panel meeting minutes 4 February 2013 (PDF 264KB)


If you have any queries regarding the Code Sponsor Panel, please contact Sarah Langley on



As part of the CCAS, code sponsors will be audited to ensure they and their members are adhering to the core criteria and guidance. Please find below details of audits carried out:

Audits 2013/2014

BAR audit 2013 

BHTA audit 2014 

BOSCH Car Service audit 2013 

Carpet Foundation audit 2014 and Carpet Foundation response to 2014 Audit 

Institute of Professional Willwriters audit 2014 

Motor Codes Ltd (New Car Code) audit 2013

Motor Codes Ltd (Servicing and Repairs) audit 2013

RECC audit 2013 

VBRA audit 2013

DEMSA audit report 2014 

The Property Ombudsman audit 2014


Audits 2014/2015

 RECC Audit September 2014 (PDF 202KB)

 VBRA Audit October 2014

 Motor Codes Ltd (New Car Code) audit November 2014 

 Motor Codes Ltd (Vehicle Warranty Products) audit November 2014

 Institute of Professional Willwriters Audit 2015 (PDF 202KB)

BAR Audit 2015 (PDF 149KB) 

TPO Audit 2015 


Branding Guidelines

As a code sponsor you will have access to the new CTSI Approved Code logo. Please ensure you send your new members a copy of the guidelines.


Amendments to approved codes

Occasionally, it may be necessary to make amendments to codes to reflect changes in business practices or new and emerging issues of consumer detriment.  There are three types of amendments:

1. an administrative amendment - if the proposed change is administrative - for example, a change of name or address or contact details, or has no substantive effect on the terms of the code, we will charge an administration fee of £200 + VAT*

2. a substantive amendment - if you wish to make a substantive amendment to the terms of your code we will charge an administration and re-approval fee of £2,000+ VAT*

3. a global amendment - on rare occasions, it may be necessary for TSI to impose a global amendment on all codes - for example, if there is a legislation change that affects all sectors. These global amendments will be kept to a minimum and no fee will be charged to code sponsors. However, you will have to bear the costs of the amendment, such as reprinting costs, which we will seek to identify and feed into regulatory impact assessments by government.

*VAT charged at the applicable rate. 

Here you will find the CCAS schedule of fees and charges (77KB)