Current code sponsors
What is the Consumer Codes Approval Scheme (CCAS)?
The CCAS is facilitated self-regulation. It aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly - through the right to display the CTSI Approved Code logo - that code members can be trusted.
The CCAS is committed to promoting codes of practice that meet its core criteria and have obtained CTSI approval. You can find the full core criteria and guidance here (PDF 4MB), the compliance and performance measurement guidelines (PDF 640KB) and the compliance and measurement guidance notes (PDF 626KB) here.
Our current code sponsors are:
The Code Sponsors Panel
The overall aim of the Panel is to support the aims of the scheme, help reduce consumer detriment and raise consumer standards within their sectors. The Code Sponsors Panel is not involved in the approval process. This is carried out by the consumer codes approval board.
The role of the Panel is to:
- help shape the strategic vision of the scheme
- develop and strengthen the core criteria
- bring a trade perspective to the scheme
- engage with new code sponsors
- develop joint marketing strategies for code sponsors
The Panel consists of five code sponsors:
Ray Hodgkinson (chair) - British Healthcare Trades Association
Ian Studd - British Association of Removers
Bill Fennell - Motor Codes Limited
Mark Cutler - Renewable Energy Consumer Code
Gerry Fitzjohn - The Property Ombudsman
They will meet three times a year, to:
- consider and make recommendations concerning any variations to the terms of the agreement or the criteria
- approve any additional fees CCAB wishes to levy on code sponsors
- consider and make recommendations concerning the annual fee, the minimum fee and maximum fee and any variations to them
- monitor the expenditure of CCAB
- consider any other incidental matter relevant to the activities of CCAB and make such recommendations as it considers appropriate
- arrange meetings of the code sponsors
Minutes of meetings
If you have any queries regarding the Code Sponsor Panel, please contact Sarah Langley on firstname.lastname@example.org.
As part of the CCAS, code sponsors will be audited to ensure they and their members are adhering to the core criteria and guidance. Please find below details of audits carried out:
As a code sponsor you will have access to the new CTSI Approved Code logo. Please ensure you send your new members a copy of the guidelines.
Amendments to approved codes
Occasionally, it may be necessary to make amendments to codes to reflect changes in business practices or new and emerging issues of consumer detriment. There are three types of amendments:
1. an administrative amendment - if the proposed change is administrative - for example, a change of name or address or contact details, or has no substantive effect on the terms of the code, we will charge an administration fee of £200 + VAT*
2. a substantive amendment - if you wish to make a substantive amendment to the terms of your code we will charge an administration and re-approval fee of £2,000+ VAT*
3. a global amendment - on rare occasions, it may be necessary for TSI to impose a global amendment on all codes - for example, if there is a legislation change that affects all sectors. These global amendments will be kept to a minimum and no fee will be charged to code sponsors. However, you will have to bear the costs of the amendment, such as reprinting costs, which we will seek to identify and feed into regulatory impact assessments by government.
*VAT charged at the applicable rate.
Here you will find the CCAS schedule of fees and charges (77KB)