Shopping across European borders
Free pre-shopping advice
The European Consumer Centre for Services, hosted by CTSI, is a website and telephone service providing free pre-shopping advice. Its website is at www.ukecc-services.net. Businesses as well as consumers can also contact ECCS by email email@example.com or by calling 01268 886694.
Lines are open from Monday to Friday 10:00am to 3:00pm (closed bank and public holidays).
Help with cross border disputes
The UK European Consumer Centre, hosted by CTSI, provides free advice and support to consumers who have a dispute with a trader based in a European country outside the UK and will help consumers to resolve the complaint.
Consumers can make contact with the UK ECC via the website (www.ukecc.net), by email (firstname.lastname@example.org) or by phone on 01268 886690 weekdays between 10am and 3pm (closed bank and public holidays).