Shopping across European borders

Free pre-shopping advice 

UK European Consumer Centre for Services logo




The  European Consumer Centre for Services, hosted by CTSI, is a website and telephone service providing free pre-shopping advice. Its website is at  Businesses as well as consumers can also contact ECCS by email  or by calling 01268 886694.

Lines are open from Monday to Friday 10:00am to 3:00pm (closed bank and public holidays).

Help with cross border disputes

UK European Consumer Centre logo





The  UK European Consumer Centre, hosted by CTSI, provides free advice and support to consumers who have a dispute with a trader based in a European country outside the UK and will help consumers to resolve the complaint.

Consumers can make contact with the UK ECC via the website (, by email ( or by phone on 01268 886690 weekdays between 10am and 3pm (closed bank and public holidays).