Writing an effective letter of complaint

If you have a problem with faulty goods or a poor service, which you have not been able to resolve by complaining in person or by telephone, you should put your complaint in writing.

To achieve the best possible result, there are a number of points to consider including sending your letter to the correct person in authority, at the correct address, quoting any relevant reference numbers, being specific and quoting exact dates and facts, and making it clear what remedy you are seeking. You should keep copies of your correspondence. You can seek advice on your legal rights by contacting the Citizens Advice consumer service.


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