Consumer companion

Find a trader you can trust through our Consumer Codes Approval Scheme

The Consumer Codes Approval Scheme has members who are committed to proving a fair service to their customers, including a dispute resolution service should there be a complaint.

When things go wrong with service or products not purchased through a trusted trader scheme

Unfortunately we cannot help with your individual complaints - that's the job of Citizens Advice Consumer Advice line. They pass your complaints to the appropriate local authority trading standards service. 

To report a complaint call the helpline on 03454 04 05 06* 

Or you can report your complaint online at 

In Northern Ireland consumer advice is provided by Consumerline

Phone 0300 123 6262 or make a complaint on line  

 * Calls to 0345 numbers cost no more than calls to geographic (01 or 02) numbers and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged at up to 9p per minute, calls from mobiles typically cost between 8p to 40p per minute. Calls from landlines and mobiles are included in free call packages.

To report a fraud contact Action Fraud UK. Or call 0300 123 2040 (textphone 0300 123 2050).

They provide a central point of contact for information about fraud and financially motivated internet crime. 

Useful advice

What we can do is provide you with some advice on your rights and how to avoid fake goods and rogue traders in the UK,  shop safely across european borders and online.  See our menu on the left of our screen.

Consumer information

These provide handy advice to help you avoid problems. If something has already gone wrong, there is practical advice to help you.

Business guidance

CTSI's Business Companion website provides comprehensive, free guidance for businesses who need to know about trading standards law. This site is sponsored by BIS. 

Local authority trusted trader schemes

Local authority trading standards services provide guidance to businesses and some run their own trusted trader schemes.