Fair Trading Award motor industry

Understanding Trading laws and Business Compliance

CTSI has developed a series of online training courses for all businesses and staff working in the retail motor industry, including service, maintenance and repair, vehicle sales and customer services. The training is designed for all sizes and types of organisation including sole traders, small businesses and larger motor retail groups, franchised and independent dealerships.

These courses are available from The Institute of the Motor Industry (IMI) as part of their Continuous Professional Development programme for their members and the motor industry. The IMI is the professional association for individuals working in the motor industry. The Institute is the Sector Skills Council for the automotive retail industry and the governing body for the Automotive Technician Accreditation (ATA) scheme.

Titled "Understanding Trading laws and Business Compliance", the four online courses  increase your knowledge of trading and consumer protection laws and enable you to: better ensure compliance with trading regulations; protect the interests of your customers and consumers; and protect and promote good business.

IMI CPD Courses

Understanding Trading Laws and Business Compliance - Foundation course

This online course is for everyone involved in sales, service and maintenance and repair in the retail motor industry. It provides a foundation level understanding of trading and consumer laws, business compliance and consumer protection specifically for retail motor industry businesses.

Understanding Trading Laws and Business Compliance - Intermediate courses

There are three courses available, designed for the different roles and businesses. You can take whichever are suitable for your business and your role.
Each intermediate course builds on the foundation level, providing additional detail, including case studies, on the laws that apply to each part of the retail motor industry and to your role and responsibilities.

The three intermediate course are: 
Customer Services
Maintenance and Repair 
Vehicle Sales

For more details of these courses go to The IMI e-learning website at www.theimi.org.uk/elearning-search, and under CPD Delivery Provider select The Trading Standards Institute.

CTSI provides a wide range of classroom courses for businesses, as well as delivering courses tailored to your specific business needs. If you have any other requirements please contact us to discuss these, by email to tsievents@tsi.org.uk or by telephone to 01268 886696.