For consumers

Are you a good neighbour? Do you want to protect vulnerable residents from rogue traders? 








Signs an unwanted doorstep caller is visiting a neighbour: 

  •  Traders have been cold calling in the area
  • A builder's van is parked nearby, particularly one that doesn't include a company name or contact details
  • Building or maintenance work on your neighbour's garden or house starts unexpectedly
  • Poor quality work is visible on the roof, driveway, or property
  • Your neighbour appears anxious or distressed
  • Your neighbour visits the bank, building society, or post office more frequently, particularly if they are accompanied by a trader

What can I do?

  •  Ask your neighbour in private -- in person or on the phone -- if things are OK
  • If they are displeased, suggest calling a relative or carer on their behalf
  • Note any vehicle registration numbers
  • Keep hold of any flyers you have received through your door
  • Ask if the trader has left any paperwork and put it in a clean food bag
  • If you suspect a crime, call the Citizens Advice consumer helpline on 03454 04 05 06 or your local trading standards office
  • If the situation with the trader becomes volatile, call the police

Materials for download

The following materials are available to download:

Nominated neighbours guidance

Nominated neighbours card

Good neighbours poster

Good neighbours guidance card 

Welsh nominated neighbours guidance 

Welsh nominated neighbours card 

Welsh good neighbours poster 

Welsh good neighbours guidance card 

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