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Evaluation report of Surreys stop cold callers initiative

This evaluation report reviews the progress made with Surrey trading standards initiative which was introduced in Autumn 2011. The initiative was designed to help Surrey residents deal with the
activities of unwanted cold calling doorstep traders. The cornerstone of this initiative is a new warning sticker that exploits the wording of the Consumer Protection from Unfair Trading Regulations 2008. This report looks at the reasons for its introduction, the key successes and milestones so far, the results of the customer survey work undertaken in September 2012 and suggestions for developing this initiative further.

There has been overwhelming support for this initiative from Surrey residents, the key partners and sections of the national media and it is now being used as a model of good practice by several other trading sandards services and the Trading Standards Institute.

Read the full evaluation report