News item

Call for volunteers for 'Nominated Neighbour Scheme'

Trading Standards are recruiting volunteers for the ‘Nominated Neighbour Scheme’ which helps householders to feel safe when dealing with unwanted or unexpected callers at home. 

Many people already keep an eye out for older or more vulnerable neighbours but this scheme provides a formal mechanism to protect against rogue traders and Trading Standards are calling for more volunteers.  The nominated neighbour will often be someone who is already looking out for the householder or a relative and makes the most of our extremely strong community relationships. 

Sometimes a bogus trader or doorstep criminal will target the elderly or vulnerable. The Police and Trading Standards work hard to tackle this crime but this scheme helps residents get involved in deterring these criminals.
The scheme works by the vulnerable person being given a card that they hold up to a window or door which advises any unidentified or unexpected caller to go to the address of a 'Nominated Neighbour’. The neighbour will check the caller’s identity and if they are genuine return with them and supervise the visit to make sure that nothing untoward takes place and will remain there until the caller has left. In many cases the presence of the scheme’s door cards acts as a visible deterrent, and rogue traders may not even bother to call.

Cumbria County Councillor Barry Doughty, Cabinet Member for Safer and Stronger Communities, said: “This scheme means that our residents will be protected by someone they know and trust, such as a neighbour or a relative.  It encourages people to look out for each other and also to report suspicious activity. Communities in Cumbria have such strong  bonds and we can make the most of this to protect those who are more vulnerable. ”

Angela Jones, Cumbria Trading Standards Service Manager said:  “All genuine callers will not mind waiting while you confirm their identity. If they argue – be very suspicious. Most criminals will be put off by the scheme, and not call at your home. However this cannot be guaranteed, so you cannot afford to be complacent. 

If you are uncertain or have doubts about the identity of the caller, or if you wish to report a doorstep crime please contact Cumbria Trading Standards via the Citizens Advice Consumer Helpline on 08454 040506 or Cumbria Police on their non-urgent number 101.”
If you would like to volunteer please contact Trading Standards on 01539 713594 or email

Attached document– Role of Nominated Neighbour booklet. 

  • There are a number of steps you can take to help you feel safer in your home and reduce the chances of becoming a victim of a scam. 
  • For consumer advice about your rights, if you are concerned about a doorstep seller/rogue trader or if you wish to report a doorstep crime please contact Cumbria Trading Standards via the Citizens Advice Consumer Helpline on 08454 040506. 


  • Nominated Neighbour booklet Neighbour Booklet.pdf


DATE: 22 July 2013