News item

Motor Codes passes TSI audit

Just six months since its transition from OFT-approval, the Service and Repair Code has passed an inaugural Trading Standards Institute (TSI) audit, giving Motor Codes a strong, public endorsement.   

The audit is part of the monitoring and support regime implemented by TSI through the Consumer Codes Approval Scheme (CCAS) – the government’s mechanism of approving and promoting consumer codes to the public.  

During the intensive audit, all operational aspects of the Service and Repair Code from subscription process to code compliance monitoring were scrutinised, along with customer touch-points, such as Motor Codes’ consumer advisory operation and online garage comparison service.

Underlining the relevance of Motor Codes and confirming its credibility to industry and car owners alike, TSI’s published audit highlights a number of examples of best practice.  The simplicity of Motor Codes’ comprehensive online directory and reviews system, clear and concise consumer complaints structure and in-house advice and conciliation service all received special praise. 

For Chris Mason, managing director, the result of the audit sends a resounding message:

“2013 has seen big changes as far as consumer protection is concerned.  The switch from OFT to TSI has brought a new set of checks and balances.  This audit stands Motor Codes up as the effective force of self-regulation within the car servicing sector, providing revenue and protecting reputation for committed businesses, as well as visibly creating customer confidence.” 

TSI chief executive Leon Livermore said: 

“One way we can protect consumers is by directing them towards reputable businesses.  The audit carried out by TSI ensures that businesses participating in Motor Codes adhere to high industry standards, thereby protecting consumers and building a degree of trust between businesses and consumers.”

The full TSI audit can be read here  


Notes to editors:

Motor Codes managing director, Chris Mason, is available for interview by contacting David Rogers - 

Motor Codes has subscribing garage owners in every region of the UK that can provide regional comment, advice and industry guidance as required. Arrange an interview by contacting 

About Motor Codes:

Motor Codes operates Trading Standards Institute-approved codes of practice that raise and maintain standards in the service and repair and new car sectors.

The New Car Code covers over 99% of all new cars sold in the UK and regulates the advertising, sale, warranty, replacement parts availability and complaint handling processes for new cars.

The Service and Repair Code helps motorists to identify responsible garages, offers a structured complaints procedure and promotes good customer service. More than 7,700 garages in the UK subscribe to the code and millions of motorists benefit from its protection and standards, in addition to the free advice line and dispute resolution service.

The Code commits subscribing garages to:

  •  honest and fair service
  • open and transparent pricing
  • completing work as agreed
  • invoices that match quoted prices
  • competent and conscientious staff
  • a straightforward and swift complaints procedure

 It offers motorists:

  •  a free motoring advice line (0800 692 0825)
  • an online garage finder tool, complete with real-time ratings, to locate the nearest reputable garage
  • free conciliation and low cost, legally binding arbitration

Further Motor Codes information is available at 

Media Contacts:

David Rogers – Communications Manager

t: 020 7344 1607 m: 07809 522187


DATE: 6 December 2013