News item

Doorstep TV warning

Warwickshire County Council Trading Standards Service is warning residents to beware of door to door traders selling televisions across the County. 

Trading Standards Officers have received complaints from worried consumers that the televisions might be stolen or unreliable.

Warwickshire Trading Standards advises consumers never to buy from unexpected doorstep callers, even if the product appears to be a bargain and to keep their doors firmly shut.

Unscrupulous door step sellers will use high pressure sales techniques to sell their products and are unlikely to provide the consumer with their real name or address, making it almost impossible for buyers to enforce their consumer rights if the product goes wrong and needs to be replaced or repaired.

Consumers are urged to only buy goods or services from businesses they know and trust.  

Doorstep Sellers Guide

  • Never buy goods or services from unexpected callers.
  • Keep your door chain on or your door closed, never allow them in!
  • If you do buy goods or services worth over £35 on the doorstep then you should be handed written cancellation rights giving you 7 days in which to cancel (see https://www.gov.uk/doorstep-selling-regulations ).
  • If you want to report an unscrupulous doorstep trader or see anything suspicious, contact the Citizens Advice Consumer Service on 08454 04 05 06

For more information on doorstep selling visit: www.warwickshire.gov.uk/scams

Ends

For more information, please contact Simon Cripwell, Trading Standards Officer on 01926 414039 or 07771 975570

DATE: 12 December 2013