News item

Bosch Car Service passes Trading Standards Institute’s audit with flying colours

Bosch Car Service is delighted to announce it has passed the Trading Standards Institute’s (TSI) Consumer Code of Practice audit with flying colours and has been commended for its excellent examples of best practice and an exceptionally low complaint level. 
The national network of UK independent garages, established to provide motorists with a high quality and technically competent alternative to a main dealer, was assessed in key areas by the TSI including: the auditing of its members, its complaint handling process and customer satisfaction. 
New and existing members of the network have to meet the strict criteria and minimum requirements set out by Bosch Car Service. This ensures that the best possible service is provided to its customers, evident from its 99.6% customer satisfaction rating. 
The Bosch Car Service network was an inaugural member of the TSI’s Consumer Codes Approval Scheme, launched to give customers greater confidence in trade associations and business organisations that operate codes of practice. The network was also the first car service and repair code to receive the coveted Stage Two certification from the Office of Fair Trading in July 2007. 
Rhian Kendall, Bosch Car Service Concept Manager, said: “The concept behind the network is to provide motorists with a genuine alternative to main dealers when having their vehicle serviced or repaired. We are extremely proud of this latest audit as it reflects the high standards we have set out to achieve.”
Leon Livermore, Chief Executive of Trading Standards Institute, said: “As a member of the TSI's Consumer Codes Approval Scheme (CCAS), Bosch Car Service is held to high industry standards through continuous audits and checks. These audits not only raise industry standards, but create a degree of trust among businesses and consumers. We congratulate Bosch Car Service for putting consumers first and doing everything it can to ensure a satisfactory outcome for its customers.”
The Bosch Car Service national network of garages, comprising of 500 members in the UK and Ireland, is a Bosch programme to provide motorists with a high quality and technically competent alternative to main dealer car servicing and repair, for all vehicle makes and models. All Bosch Car Service garages work to a Code of Practice approved by the Trading Standards Institute.
In addition to online marketing support, signage and a customer care programme, garages have access to Bosch training schemes and technical expertise. The Bosch Car Service website also makes finding a garage in the network straight forward, thanks to an easy-to-use postcode search facility.
Press contacts
Matt Sanger – or 020 7952 1079
Liam O’Neill – or 020 7952 1076

About Bosch

The Automotive Aftermarket division (AA) provides the aftermarket and repair shops worldwide  with a complete range of diagnostic and repair shop equipment and a wide range of spare parts – from new and exchange parts to repair solutions – for passenger cars and commercial vehicles. Its product portfolio includes products made as Bosch original equipment, as well as aftermarket products and services developed and manufac¬tured in-house. More than 11,000 associates in 140 countries, as well as a global logistics network, ensure that some 450,000 different spare parts reach customers quickly and on time. In its “Diagnostics” operations, AA supplies testing and repair-shop technology, diagnostic software, service training, and information services. In addition, the division is responsible for the “Bosch Car Service” repair-shop franchise, one of the world’s largest independent chains of repair-shops, with some 15,000 franchises. In addition, AA is respon¬sible for more than 500 “AutoCrew” partners.

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The Bosch Group is a leading global supplier of technology and services. In the areas of automotive and industrial technology, consumer goods, and building technology, more than 300,000 associates generated sales of 51.5 billion euros in fiscal 2011. The Bosch Group comprises Robert Bosch GmbH and its roughly 350 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth.

Bosch spent some 4.2 billion euros for research and development in 2011, and applied for over 4,100 patents worldwide. With all its products and services, Bosch enhances the quality of life by providing solutions which are both innovative and beneficial.
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DATE: 13 February 2014