Alternative Dispute Resolution for consumers (BIS) - TSI response - June 2014
(PDF 185KB). A joint TSI / UK European Consumer Centre (which is hosted by TSI) response. They present reasons to support their belief that UK ECC should provide the consumer-facing complaints "helpdesk" mooted in the consultation. They also explain why TSI is ideally placed to act as a competent authority for ADR schemes across the various sectors.