News item

Beware of cold callers offering new boilers under Green Deal scheme

Trading standards officers are warning households in North East Lincolnshire to be wary if cold callers offer a new boiler for free under the Government’s Green Deal scheme. 

The Green Deal is a genuine scheme, but some companies are asking customers for an upfront fee of up to £300. 

Households have reported that they never actually get the boiler and instead have paid for an expensive assessment that is given for free by other providers. If you would like to know more about the official range of support available for home heating and insulation, please contact the Home Energy team on 01472 324782, email or visit

Neil Clark, community protection manager responsible for trading standards at North East Lincolnshire Council, said: “If you are contacted and asked for a fee in relation to the Green Deal scheme, simply say no. Our advice is straightforward - never do business with cold callers. Never hand over payment to traders contacting you out of the blue and never pass on personal or financial details to such people. Do not do business on the doorstep without checking first with a family member or official body that they are a legitimate company and can actually provide what they are verbally offering.” 

For advice on any other consumer-related query, contact trading standards through the Citizens Advice Consumer service on 03454 040506 


Notes to Editor: 

Sean Topham 

Communications and Marketing 

North East Lincolnshire Council 

Municipal Offices 

Town Hall Square 

Grimsby DN31 1HU 

T: 01472 325968 


DATE: 3 October 2014