News item

Briefed on consumer rights?

The Trading Standards Institute has launched its biggest ever survey to find out how well-briefed businesses are on the rights of their customers.

The online survey - open to thousands of businesses throughout the UK - aims to discover whether there is anything more that could be done to support traders in making sure they provide a fair deal to consumers.

Ron Gainsford, chief executive of TSI, said: ‘We are very keen to make sure that UK businesses and their staff are well-equipped with the information they need about trading regulations.

‘This helps traders to stay on the right side of consumer law, which not only protects the interests of their customers but also promotes good business.’

Businesses that respond to the questionnaire - www.tradingstandards.gov.uk/ncwsurvey - will be entered into a draw to win £100 worth of shopping vouchers.

The closing date for survey responses is 30 August 2009 and the results, including the name of the winner of the draw, will be announced at the launch of National Consumer Week 2009 on Monday 14 September.

Full press release