News item

High satisfaction levels ...

Ninety-four per cent of consumers and businesses are 'satisfied' with the overall level of service provided by Powys County Council’s Trading Standards Service, according to a survey.

News of the results of Powys trading standards work came out during National Consumer Week which had the theme of 'Know your Consumer Rights' with events throughout the United Kingdom.

The survey was conducted among consumers who had received advice from trading standards staff to resolve a dispute and businesses which trading standards staff visited during a routine inspection or after being contacted for assistance.

Business customers were happy that legal controls were explained to them and that advice was consistent when repeated.

89 per cent of customers thought they were treated fairly and sensitively and 92 per cent felt it was easy to contact the service. 

78 per cent of consumers felt better equipped to deal with future consumer problems after contacting trading standards and 87 per cent stated they would recommend the service.

Cllr Graham Brown, Board Member for Public Protection, said: 'A solution to everyday consumer problems is at hand locally through our trading standards staff, who protect you in from being ripped off by unfair trading and provide you with the tools to be better equipped consumers. Their advice to local businesses is making them more competitive and cutting burdens on them'.

Trading Standards staff enforces over 100 laws concerning the buying and selling of goods, even on the internet, and in Powys deliver these to the government recognised standard for excellence in customer services – the Charter Mark.