News item

volcanic dust rights pack

The UK European Consumer Centre (hosted by the Trading Standards Institute) has issued a practical complaints package designed to help UK consumers affected by recent flight disruptions exercise their consumer rights guaranteed under EU laws.

The Centre is part of the network of European Consumer Centres (ECC-Net) which worked with the European Commission to come up with the package, available in all languages of the EU, to help consumers.

View the UK ECC press release complete with link to the package (PDF 35KB)