The UK European Consumer Centre, delivered by the Trading Standards Institute, has provided the following guidance for UK holidaymakers affected by the collapse on Friday 16 of British tour operator Goldtrail:
* Goldtrail passengers overseas on flight inclusive holidays are to be repatriated back to the UK. The Civil Aviation Authority (CAA) is making arrangements for customers abroad to travel home at the end of their holidays, under Goldtrail’s ATOL (Air Travel Organiser’s Licensing) scheme.
* Passengers who are overseas and require assistance can telephone the CAA helpline on 0044 203 441 0846l
* The Governorship of Mugla in Turkey has formed a crisis centre to ensure holidaymakers can continue their holidays in Turkey and return home at the end of their stay. For more information, holidaymakers in Turkey can call the Mugla Call and Information Centre by dialling 179 from any landline. Otherwise, they can call +90 (0) 252 214 1234.
* UK consumers who have flight inclusive bookings with Goldtrail are advised to contact their travel agent in the first instance. Passengers may be able to claim a refund and need to complete a claim form (which cannot be accepted electronically) - http://www.caa.co.uk/default.aspx?catid=2036&pagetype=90
* If the booking was made via a travel agent, sections 9 & 11 of the form must be completed by the agent. The form should be submitted with the required supporting documentation to: Goldtrail Claims ATOL Section, CAA House, 45-59 Kingsway, London, WC2B 6TE.
* Hotels in Turkey are being guaranteed payment by the CAA, according to The Mugla Call and Information Centre. The Centre says that the CAA is prepared to pay hotels for Goldtrail customers overseas from the date of failure (16 July) until the date of departure, at the daily rate that the hotel had contracted with Goldtrail, but will need to see a copy of the Summer 10 contract and an invoice for the costs. Hotels should send an email to firstname.lastname@example.org for further information.
Goldtrail holidaymakers who are still experiencing problems can contact Consumer Direct on 08454 040506 or visit www.consumerdirect.gov.uk for further advice.