News item

All aboard for EU consumer advice

EuroTrolleyThe UK European Consumer Centre for Services (ECCS) continues to help to raise consumers’ awareness of their rights when buying something in the EU.

Jane Negus, European Consumer Centre for Services Executive, with the assistance of Jed Mayatt, UK European Consumer Centre Manager, set up advice desks about EU consumer rights for passengers on sailings from Dover to Calais in the first partnership of its kind between consumer advice organisations and a ferry operator.

Jane Negus, European Consumer Centre for Services Executive (ECCS), said: “We are keen to make  consumers aware that they is somewhere to enquire about their questions, concerns and worries when making purchases for goods and services in the EU.  It is important that consumers know that they do have consumer protection and they can now be more confident.

"The Consumer Advice Information desk on P & O ship continues on a regular basis after starting in August 2011. The ferries are full of passengers keen to know more about their consumer rights whilst in the EU.  Hundreds of leaflets were distributed and many questions answered.  Consumers were pleased to realise that information was available and that there was somewhere to call for information on buying goods and services in the EU."


The European Consumer Centre for Services is a free Consumer Helpline hosted by Trading Standards Institute for consumers looking to shop for goods and services in the EU whether online or in person.

For free consumer advice please contact eccs@tsi.org.uk, 08456 08 94 94 or submit your question on line www.ukecc-services.net