News item

Trading Standards launch new drop-in advice surgeries

Cumbria County Council’s Trading Standards service have teamed up with the library service and Citizens Advice Bureau to launch regular consumer advice surgeries across the county.

Members of the public can drop-in to these new sessions, without having to make an appointment, to get advice on all consumer matters. Businesses can also use the surgeries to seek advice on compliance with consumer legislation and other regulatory matters.

Each surgery is manned by a Community Support officer who is able to provide personal and confidential face to face advice on a variety of issues including faulty goods, misdescribed services, rogue traders and consumer credit issues. Consumers and businesses can also use the sessions to find out more about the Trading Standards service and report illegal trading activity.

The session will be held on a regular basis at the following venues and times –

·       Carlisle library, 10am – 4pm every Thursday

·       The Citizens Advice Bureau, Gregg’s Lane, Whitehaven, 10am – 4pm every Wednesday

·       Millom Citizens Advice Bureau, Wellington Street – 10am – 2pm last Wednesday of every months  except September which will be Friday 28 and Wednesday 19 December

Cllr Gary Strong, Cabinet Member for Community Safety and Local Services, said: “Trading Standards aim to make their services more accessible and responsive for all of Cumbria’s consumers and businesses, and these sessions will allow members of the public to simply drop-in for professional advice in a good central location. These sessions have been trialled already and have been extremely successful, and I look forward to seeing the organisations continuing this success.”

Consumers and businesses can also contact Trading Standards for advice via Citizens Advice Consumer Helpline 08454 04 05 06 or

Media enquiries to 01228 226338/ 221008/ 226601