Holiday and Travel Law Workshop

Select your venue and date from the list below:

Email the provider, CTSI, for more information. CPPD hours for successful completion: 5 hours.

Start : 10 am
Finish: 4:30 pm
***** Special rate for early bookings! *****
Book your place before 30 April 2016 and receive a 25% discount on the fee. Just add EB to the end of your purchase order number when you complete the online booking.

The one day course will provide analysis and practical comment about the range of law affecting holidays and travel including:

•    The new Package Travel Directive which was published on 26th November, with consultations beginning in March 2016 and draft regulations out by the summer. There are still package holidays and some of the proposed changes include an enforcement role where Organisers are based outside the EU, online and high street Travel Agents needing to provide protection and there is also a new concept of ‘Linked Travel Arrangements’ (which is the sale of two or more components of a holiday but from separate suppliers, e.g a ‘click through’). The consumer isn’t forgotten as they must be provided with details of exactly what they’ve booked before paying!    

•    The latest Supreme Court, Appeal Court Enforcement court cases, which include issues on Airport long stay parking, car rallies, flight delays, back-dated holiday claims and the case regarding taking children on holidays in term time. The current Package Travel Regulations are still the only real protection for consumers buying holidays. The continuing issues regarding the legal principle of Principal v Agent are examined, especially in regard to a number of important cases culminating in the important outcome of HMRC v Med Hotels 2014. Due Diligence in regard to hotel safety standards abroad and the significance of statutory safety laws will surprise consumers.

•    Holiday and travel issues covered by the Consumer Rights Act 2015, including proper performance, credit card charges, premium rate telephone calls, presumptive selling, and, of course, cooling-off periods.

•    The Consumer Protection from Unfair Trading Regulations as regards hotel descriptions and misleading pricing.     

•    The Civil Aviation Authority and their ATOL scheme, which includes the Flights-Plus regime, flight packages, ATOL Certificates and an explanation of the Denied Boarding Regulations EU 261 which allow consumers to claim for delays, cancellations and over-booking and the “extraordinary circumstances” defence.  

•    ABTA, the ASA and Trip Advisor are reviewed showing their limitations for both consumers and business, with the appropriate court outcomes and ABTA Code of Conduct results.     

•    Social media, deferred contracting, the Consumer Credit Act 1994, the Foreign and Commonwealth Office responsibilities and the actions of LowCostHolidays moving its base to Spain are just a few of the extra scenarios covered.  

Learning Outcomes
1. Participants will gain the ability to understand the application of the relevant holiday and travel laws, including the Package Travel Regulations 1992, the Consumer Protection from Unfair Trading Regulations 2008, the major proposed changes under the new EU Package Travel Directive, the Consumer Rights Act 2015 and what they mean for T&C's and holiday businesses.

 2. They will see how the new Consumer Rights legislation will affect holiday and travel operators and consumers, with some elements already in force.

 3. Understand how the role of Trading Standards, the Civil Aviation Authority, ABTA and the ASA in most cases support each other!

 4. Be able to identify why having a good Due Diligence system will protect business.

 5. Be able to understand the quite strict requirements for advertising PRICES. The rules relating to Guide pricing, offer pricing, sales and cached pricing.

 6. They will identify the legal contractual requirements from liability to tailor made bookings to passports and delays to disasters.

 7. They will be able to see what it means when businesses act as Agent or Principle in the holiday contract?

 8. And will appreciate the need for clear accommodation standards and where they apply

Trainer : Bruce Treloar, UK Lead Officer for Holiday and Travel law, with over 25 years of experience delivering holiday and travel law training.

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