Consumer Rights Act Training (2 Day)

All occurrences of this course are fully booked, so please email us to register your interest or to be put on the 'reserve' list.

Email the provider, CTSI, for more information. CPPD hours for successful completion: 10 hours.

CTSI are hosting a roadshow of free 2 day events in relation to the new Consumer Rights Act across all of the English regions, Wales, Scotland and Northern Ireland. This 2 day training is being funded by the Department for Business, Innovation and Skills (BIS). Overnight accomodation is not provided.

This training is for enforcement officers only.

There will be a limit of 5 places per authority to attend the Consumer Rights Act training. If there are more than 5 bookings for your authority, spaces will be allocated on a first come, first served basis and any additional delegates will be transferred to a reserve list.

If location required no longer shows on the drop down menu it means that it is now full. Once a course is full you can email us at for your name to be added to a reserve list. We will be holding a wash up course and we will try to accommodate as many people in the reserve list as possible.

Please see a list of all of the training dates and venues below, full address details will be provided in the joining instructions which will be made available via the learning hub in due course:

London - 21/22 May
MSE Meeting Rooms

Newcastle upon Tyne - 4/5 June
Newcastle Civic Centre

Lincolnshire - 11/12 June
Myle Cross Centre

Lancashire - 15/16 June
Preston Council Chamber

Wolverhampton - 8/9 July
Wolverhampton City Council, Civic Centre

Doncaster - 13/14 July
Doncaster Council Chambers

Bath - 20/21 July
Keynsham Council Office

Cambridgeshire - 23/24 July
Wood Green Animal Shelter

Belfast - 27/28 July
Consumer Affairs HQ, TSS

Anglesey - 30/31 July
Anglesey Council Offices

Edinburgh - 24/25 August
Queen Margaret University

Monmouthshire - 25/26 August

Monmouthshire County Council

South Lanarkshire - 27/28 August
Chatelherault Country Park

London - 3/4 September
Camden Town Hall

Warrington - 7/ 8 October
Pyramid Parr Hall

Edinburgh - 28/29 October
Queen Margaret University

London - 2/3 November
Camden Town Hall

Course Aim

By the end of the course, delegates will:
• have a practical understanding of consumer’s rights and
  responsibilities when buying goods, services and digital content
• have a practical understanding of the controls over the use of unfair
  terms and be able to describe the trading standards enforcement role
• have a detailed knowledge of their enforcement powers, in terms of
  what legislation they apply to and how they work in practice
• be able to describe the new Enterprise Act 2002 enforcement
• understand other measures contained within the Act.


 The training is being split between two trainers; Peter Stonely and Sylvia Rook.


Please note, if you have booked a space and need to change the delegate name we will accept one change up until 2 weeks before the course is due to run.

All occurrences of this course are fully booked, so please email us to register your interest or to be put on the 'reserve' list.