News

UK ECC advises travellers to take the ECC-Net Travel app on European tripsAny seasoned traveller knows that they need to be able to stay cool and express their consumer rights even when they’re on holiday. So to help the tens of thousands of UK consumers who take winter city breaks in Europe every year, consumer advice organisation UK ECC is urging holidaymakers to make sure they use something called the Travel App.You may think that you’ve got the perfect holiday...
4 Jan 2016
London TS Hoverboard “Week of Action” 14-18 Dec 2015Hoverboards are this years ‘must have’ present but are considered unsafe for a number of reasons such as issues with the plug, cabling, charger, battery or the cut-off switch within the board, which often fails.Sixteen London boroughs took part in a coordinated “Hoverboard” Week of Action where Trading Standards Officers across all parts of the London Region went out looking for dangerous self-balancing scooters in shops, warehouses and markets.The National Picture:More than...
22 Dec 2015
The man fronting a roofing scam gang was jailed for 20 months at Aylesbury Crown Court on Tuesday (Dec 15) for his part in defrauding two pensioners of almost £20,000.It followed a joint investigation by Buckinghamshire and Surrey trading standards and Thames Valley Police.Grant Melia, aged 35, of Southwood Road, Dunstable, had admitted participating in a fraudulent business against Section 9 of the Fraud Act.The court heard Mr Melia had made cold calls with other men on two elderly people...
21 Dec 2015
The bid to keep legal highs out of North Ayrshire continues on Saturday night (December 19) with a special pilot event.North Ayrshire trading standards officers and partners from Police Scotland and NHS Ayrshire and Arran will be at Pitchers Bar and Nightclub to highlight the dangers of legal highs – and gather vital information.The event - believed to be a Scottish first - comes as legislation banning the new generation of psychoactive drugs is set to be introduced.Protective Services Manager...
17 Dec 2015
Parents are being warned to be on their guard against counterfeit toys this Christmas after tests revealed some contained harmful levels of chemicals.The fake Maleficent Disney figures, seized by trading standards officers, are the latest in a long line of counterfeit products found to contain high quantities of phthalates.Meanwhile, a report published this week has found that £174 million is lost to counterfeit toys and games each year in the UK alone.Several other cheap imports and counterfeit products - such...
17 Dec 2015
CTSI response (PDF - 188KB). CTSI expresses concern that although under-18s are not able in law to engage in loan contracts they do pick up on 'payday loan' advertising. Many youngsters watch television after the watershed so restricting such advertisements to after that time would be insufficient on its own - it would need to be combined with financial education for consumers of all ages.   
16 Dec 2015
Complaints by UK consumers about discount holiday clubs have halved over the course of a year, according to consumer advice organisation UK European Consumer Centre. The centre is reporting a 55 % decrease in the number of such 'in-depth' complaints it received from UK consumers over the course of a year. The same picture is repeated in the related category of 'other related propositions' (which includes things such as bonus week breaks or legal services).  Andy Allen, UK ECC Director,...
15 Dec 2015
CTSI response (PDF 321KB). CTSI explains its long-standing objections to Bills of Sale and its campaign since at least the mid-1980s for the repeal of this archaic legislation and for the uniform application of consumer protections to all forms of lending. We do, however, acknowledge the importance of the retention of title clause for those lending to high-risk borrowers and suggest a solution. 
9 Dec 2015
CTSI response (PDF - 173KB). CTSI has submitted a strong response, based upon its members' experiences of working with domestic energy customers (and the relevant CTSI Lead Officer's own bitter experience wihch had to be resolved by the Ombudsman). CTSI concludes by reiterating its stance that doorstep selling and doorstep switching of energy should remain banned.
4 Dec 2015
One of the largest fines ever levied for food hygiene-related offences has been imposed on a company operating two Croydon town-centre stores.Representatives of the 99p Stores in North End and Crown Hill appeared at Croydon Crown Court on Monday (30) when the company was fined a total of £154,000 after admitting seven breaches of food safety and hygiene laws.Both shops, part of a nationwide chain recently acquired by Poundland, were found to have large mouse infestations when Croydon Council food...
3 Dec 2015