News

TSI response (PDF 64.4KB). TSI welcomes a coordination role for the Money Advice Service (MAS) and further provision of debt advice and education, provided this works alongside the work of existing bodies. TSI urges Government to make financial education part of the national curriculum. MAS has however advised that it will not be supporting the Young Consumers of the Year competition through investment in a dedicated section on money advice and TSI finds this short-sighted and very surprising.
6 Jan 2012
Lengthy custodial sentences have been awarded to two individuals found guilty of selling counterfeit goods online.PayPal accounts indicate that the two individuals received around £230,000 income from counterfeit shoe sales on eBay.At Kingston Crown Court on Thursday 22 December, civil servant Mr Antoine Simhani received a 27 month custodial sentence – the longest for someone prosecuted by Kingston Trading Standards Service. Mother of five children, Ms. Fan Fanny Cheung was dealt a twelve month custodial sentence suspended for 18 months...
5 Jan 2012
Every year after Christmas, the UK ECC receives complaints about Christmas gifts – either about presents that didn’t work, weren’t what was ordered or worse still, simply didn’t arrive. Jed Mayatt, UK European Consumer Centre Manager, said: “Not everybody is as reliable as Santa and in the first three months of 2011 we received 11 per cent more complaints about Christmas gifts than in 2010 – for UK consumers, that was bad news. We hope that there won’t be the...
5 Jan 2012
New Year is the time when we reflect on the past and more importantly look forward to the future. Most of us will come up with new year’s resolutions and vow to makepositive changes, saving a bit more money or eating more healthily for example. Trading standards has put together some top tips to make sure that good intentions don’t end up leaving a bitter taste in your mouth.  “I will improve my fitness” • In a bid to shed those extra Christmas...
3 Jan 2012
Brand-i, the shopping directory that only lists webstores selling genuine products, was launched in 2011 in partnership with the Trading Standards Institute and is going from strength to strength.Read their newsletter to find out more!  
3 Jan 2012
The Trading Standards Institute's operations and policy director Andy Foster featured on BBC to advise the nation on their consumer rights with regards to unwanted gifts.Follow this link to find out more!http://www.bbc.co.uk/news/business-16301711
3 Jan 2012
Mrs Beverley Burns, staff officer, Consumer Affairs, Trading Standards Service, Department of Enterprise, Trade and Investment Northern Ireland, has been made an MBE in the the New Year Honours.
31 Dec 2011
Contrary to popular belief, you don't automatically have the right to return unwanted Christmas gifts and claim a refund advises West Yorkshire Trading Standards Service. However you may be able to take advantage of the shops' goodwill policy. Only the actual purchaser who has a contract and is entitled to certain rights under the law, for example asking for a refund if the product is not as described, unfit for purpose or of unsatisfactory quality. Some shops may provide gift...
23 Dec 2011
A man from Sheerness has been jailed for 12 months for selling counterfeit goods at boot fairs on the Isle of Sheppey in a prosecution brought by Kent County Council's Trading Standards and Legal Services.  Anthony McSweeney, of Alma Road, was sentenced at Maidstone Crown Court on Friday 16 December after previously pleading guilty to six offences of making and selling counterfeit DVDs during 2010.   More than 1,500 fake DVDs, together with computer equipment and DVD burners used to produce...
22 Dec 2011
Online shopping continues to increase, on average UK households this year are predicted to spend online £174 of their £682 Christmas budget, according to research conducted by the Centre for Retail Research for price comparison website, Kelkoo.You have certain additional rights when you buy goods or services without face-to-face contact, so if you have ordered Christmas gifts online and they fail to arrive by the big day, what can you do?Sonia Payne, Legal Advisor for the UK European Consumer Centre,...
20 Dec 2011