Complaints by UK consumers about discount holiday clubs have halved over the course of a year, according to consumer advice organisation UK European Consumer Centre. The centre is reporting a 55 % decrease in the number of such 'in-depth' complaints it received from UK consumers over the course of a year. The same picture is repeated in the related category of 'other related propositions' (which includes things such as bonus week breaks or legal services).  Andy Allen, UK ECC Director,...
15 Dec 2015
CTSI response (PDF 321KB). CTSI explains its long-standing objections to Bills of Sale and its campaign since at least the mid-1980s for the repeal of this archaic legislation and for the uniform application of consumer protections to all forms of lending. We do, however, acknowledge the importance of the retention of title clause for those lending to high-risk borrowers and suggest a solution. 
9 Dec 2015
CTSI response (PDF - 173KB). CTSI has submitted a strong response, based upon its members' experiences of working with domestic energy customers (and the relevant CTSI Lead Officer's own bitter experience wihch had to be resolved by the Ombudsman). CTSI concludes by reiterating its stance that doorstep selling and doorstep switching of energy should remain banned.
4 Dec 2015
One of the largest fines ever levied for food hygiene-related offences has been imposed on a company operating two Croydon town-centre stores.Representatives of the 99p Stores in North End and Crown Hill appeared at Croydon Crown Court on Monday (30) when the company was fined a total of £154,000 after admitting seven breaches of food safety and hygiene laws.Both shops, part of a nationwide chain recently acquired by Poundland, were found to have large mouse infestations when Croydon Council food...
3 Dec 2015
More than 17,000 self-balancing scooters – or ‘hoverboards’– have been examined at national entry points since 15 October due to safety concerns*.  Of these, over 15,000 (or 88%) have been assessed as unsafe and have been detained at the border. Officers at UK ports and borders have seen a huge spike in the number of these items arriving in recent weeks, destined to end up as gifts under the tree this Christmas. Officers from National Trading Standards Safety at Ports & Borders...
3 Dec 2015
Trading standards in Buckinghamshire are warning about the dangers of using the illegal drug 2.4 Dinitrophenol for weight reduction and body building in an autumn campaign aimed at students.Beer mats with the message 'Would you play Russian Roulette with DNP?' are being given to students and student union bars, targeting the age group officers say is most at risk.The message will be reinforced through social media. And Buckinghamshire and Surrey trading standards officers are visiting universities and colleges throughout both counties...
1 Dec 2015
Thousands of image-conscious Londoners are risking their health and even their lives by continuing to use banned skin lightening creams that can seriously damage organs and even cause cancer, according to London Trading Standards.The capital’s trading standards’ association – which works with 33 local authorities – has renewed its health warnings to both the public and local traders about the damage such products can cause.Steve Playle, from London Trading Standards, said: “Our teams have seized thousands of illegal products this...
30 Nov 2015
Virtually all illicit cigarettes failed fire safety tests conducted by trading standards officers in the first national study to consider the potentially deadly issue. The findings form part of the National Tobacco Control Survey, published by the Chartered Trading Standards Institute (CTSI) today. During the tests 98 per cent of the samples failed to self extinguish when left unattended posing an increased risk of furniture, bedding and even clothes catching fire. More than a third of fire deaths in homes...
30 Nov 2015
CTSI response (PDF 159KB). CTSI has submitted an extremely short response in order to put on record our support for the DfT action. 
30 Nov 2015
CTSI response (PDF 154KB). CTSI has responded to that part of the questionnaire which pertained to the supply of illicit alcohol. We strongly disagreed with the statement that the trade and consumption of illicit alcohol can be justified and used a case study to show the deadly danger of illicit alcohol to both those producing it and drinkers. We also drew attention to the recent stringent cuts in trading standards resources.     
27 Nov 2015