The Trading Standards Institute (TSI) has welcomed the news that Citizens Advice has chosen its preferred supplier to run the consumer helpline currently provided by Consumer Direct.The new Citizens Advice consumer helpline, which starts in April 2012, will be delivered by Agilisys. The announcement was made after a rigorous procurement process.The news is accompanied by a reassurance that the service will continue to work closely with trading standards throughout the country and that if consumers need more in-depth support or intervention, they...
14 Oct 2011
TSI response (PDF 186KB). TSI believes that implementation of the Directive in the UK has been adequate (the word used in the questionnaire) and, in a wide-ranging response, raises a number of issues which it would like to see addressed in a revision of the Directive.   
14 Oct 2011
TSI response (PDF 109KB). TSI confines its comments to the proposed abolition of the Administrative Justice and Tribunals Council (AJTC). TSI believes that, during a period of rapid change to the public sector and to the bodies in that sector, the interests of the public need to be safeguarded and the abolition of the AJTC would not be in these interests.   
7 Oct 2011
Trading Standards Institute supports consumer warning to beware of unfair doorstep sales practices in mobility aids sector The Trading Standards Institute (TSI) has welcomed a market study from the Office of Fair Trading (OFT), warning consumers about traders who use unfair sales practices to sell mobility aids such as scooters, stair lifts and adjustable beds to the elderly and disabled in their home. It also concludes that people may be paying too much.During the course of the study, published last week...
6 Oct 2011
FOUR new Cold Calling Control Zones have been created in North East Lincolnshire, providing residents with extra protection against rogue traders and distraction burglaries.The zones have been established in a joint scheme involving North East Lincolnshire Trading Standards, Humberside Police, Neighbourhood Watch, and Community Wardens.The new areas cover Grafton Street and The Ridgeway in Grimsby, The Drive in Waltham, and Beatty Avenue in Scartho.There are now 57 Cold Calling Control Zones in North East Lincolnshire.Rogue traders and distraction burglars are...
5 Oct 2011
The ban on cigarette machines came into force on October 1. Underage smokers will find it harder getting hold of cigarettes from Saturday as cigarette vending machines are officially banned in England.The British Heart Foundation successfully campaigned for the ban to cut off an easy source of tobacco to children smokers.Every year around 200,000 children and young people in England start smoking regularly (1) and 11 per cent of 11-15 year-old regular smokers in England and Wales get their cigarettes from...
1 Oct 2011
TSI response (pdf 116KB). TSI looks forward to being embraced in the proposed consultation exercise pertaining to trading standards and the proposal to test its fitness and appropriateness to be a service subject to open commissioning. The TSI view is that the UK is best served by a locally based but nationally cohesive trading standards service model and we would counsel against any proposals that may put that at risk.
30 Sep 2011
TSI response (pdf 310KB). TSI welcomes this institutional review by Government and generally agrees with its overarching aims. The UK needs a consumer policy delivery mechanism based on solid foundations - the Trading Standards Institute is that mechanism.
27 Sep 2011
A large scale importer and distributor of counterfeit goods in Camden Town was jailed Friday 16 Septembe for two years at Blackfriars Crown Court.  Judge Hillen described the case as a "major criminal enterprise."Adrian Hindson, (40) of Fermoy Rd, W9, who also used alternative multiple identities, pleaded guilty to 25 counts of trade marks offences and money laundering.  The offences relate to a business called Addy Ltd, registered at 57 Hartland Road, Camden, which is also the address of a...
19 Sep 2011