News

The Trading Standards Institute has called for practical solutions to cut waste in its response to the European Commission consultation on EU level action to reduce the use of plastic bags.TSI’s lead officer for the environment Lisa Foster said: “TSI supports any steps taken to protect the environment, but these must be practical and in the best interests of consumers and reputable businesses.”TSI is not in favour of an outright ban as consumers should be left free to make a...
10 Aug 2011
As we approach National Consumer Week 2011 the successful event from last year is highlighted in the Annual IP Crime Report of the Intellectual Property Office (IPO) launched 9 August 2011.The Trading Standards Institute (TSI) joined forces with IPO to raise awareness of safe online shopping with a checklist for consumers on how to avoid fake websites and products, scams and identity theft.A survey on TSI’s website found that 73 per cent of people are concerned about shopping online and...
10 Aug 2011
TSI response (PDF 111KB). TSI supports this  review of the use of plastic bags and believes in nudging consumers to make the right decision rather than introducing mandatory controls. 
9 Aug 2011
TSI response. The TSI response to this informal consultation is available to TSI Members only - Please contact infocentre@tsi.org.uk to request a copy. 
8 Aug 2011
Brighton-based travel company Holidays 4U has collapsed, affecting an estimated 12,000 holidaymakers overseas and up to 50,000 people with bookings.Customers of Holidays 4U, which also traded as Aegean Flights, are protected under the Civil Aviation Authority's (CAA) Air Travel Organisers' Licensing (ATOL) protection scheme. Once again, however, as with the recent Dream Holidays and Goldtrail collapses, the consumer is confused by the lack of any transparent protection system.What the collapse means is that those consumers taking a package holiday (where...
5 Aug 2011
TSI response (PDF 133KB). The Trading Standards Institute discusses the pros and cons of a number of potential risk criteria.
28 Jul 2011
Consumer Focus is calling on the energy industry to end cold-call doorstep sales. The call comes as new research from the watchdog shows that more than nine out of ten people who have bought energy products on the door would never do so again and only 4% of people are positive about energy door step sales.Other key findings from the watchdog’s research included:Only 1% of consumers see doorstep sales as a useful way to find out about productsOnly 3% have...
25 Jul 2011
Ash clouds and the precarious nature of certain airlines can leave consumers wondering about their rights when things go wrong.Enter TSI's advice syndication system with its new dedicated 'travel' category to deliver helpful and consistent advice directly from within subscriber websites.As well as helping to solve travel queries, TSI's ts broadcast and ts community websites offer pre-shopping advice for consumers buying motor vehicles, goods and services as well as advice for consumers who find themselves in dispute with suppliers having...
13 Jul 2011
London Fire Brigade is urging people to check if they own one of the models of BEKO frost free fridge freezers which are subject to a safety warning.  For more information visit the the product recall section of the TSI website. Press release issued by London Fire Brigade.'BERMONDSEY ‘LIGHTNING’ FIRE CAUSED BY POTENTIALLY DANGEROUS FRIDGE FREEZER – UP TO 500,000 PRODUCTS AFFECTED A week after a tower block caught fire in what was widely believed to be a blaze caused by a...
5 Jul 2011
TSI is pleased to announce the release of Smartphone access to ts interlink, launched on 21st June at The Consumers Affairs and Trading Standards 2011 Conference and Exhibition. It works on Apple iPhone, Google Android and BlackBerry devices.Many of us are used to mobile working and need to stay in touch with events and contact colleagues while out of the office, and you can now use ts interlink while on the move.From your Smartphone you can read the News Service...
30 Jun 2011