News

Motorists in need of service or repair now have a new way of making sure they have chosen the right independent garage to get them back on the road. Trust My Garage (TMG) has become the latest consumer code of practice to be approved by the Chartered Trading Standards Institute’s (CTSI’s) rigorous Consumer Codes Approval Scheme (CCAS).  Consumers who choose a TMG business can now be assured that it complies to the highest standards set by CTSI, the national body...
17 Nov 2015
To coincide with Mouth Cancer Action Month which runs from 1 - 30 November 2015 trading standards officers and West Yorkshire police with the help of sniffer dogs from Wagtails UK carried out raids of 7 premises across Leeds  for illicit tobacco, as part of Operation Firethorn on 12 November.   The Mouth Cancer Foundation reports that approximately 90% of mouth cancer patients are tobacco users. Did you also know that mmore than 7,500 people will be diagnosed with mouth cancer...
16 Nov 2015
A third of premises tested in a recent study sold alcohol to young people without first asking for their proof of age.Devon and Somerset trading standards recently carried out test purchases across the two counties to see whether shop staff asked young people for their proof of age.As a condition of their licence to sell alcohol, shops should ask purchasers for proof of age in accordance with their own age verification policy.Trading standards sent 18 year olds - above the...
13 Nov 2015
CTSI response (PDF - 160KB). CTSI believes that there is in truth a good case for the abolition of service charges, but, as far as we can see, the Unfair Consumer Practices Directive maximum harmonisation principle means that the UK would not be able to introduce the relevant legislation. There is, however, scope for the EU to better regulate the pricing of services. Meanwhile the Government's only real course of action is to press the industry to the utmost to comply...
10 Nov 2015
Individuals hosting bonfire night displays must follow a firework code to keep themselves and their spectators safe, the Chief Fire Officers Association (CFOA) has warned.As the majority of accidents take place at private parties, the CFOA advise that people attend organised displays, which are generally safer, there are precautions people can take to remain safe at private events.The firework code below sets out what people should do when holding their own displays:Only buy fireworks marked BS 7114Don’t drink alcohol if...
4 Nov 2015
Complaints by passengers who fly are on the increase, according to consumer advice organisation UK European Consumer Centre. The centre is reporting a 36.8% increase in the number of such complaints it received from UK consumers over the course of a year.'Passenger transport by air' accounted for the biggest category of complaints received by the UK-based UK European Consumer Centre in 2014, the consumer advice body said as it launched its annual report.Andy Allen, UK ECC Director, said: "Our figures...
4 Nov 2015
Faulty goods, misleading claims and substandard services mean Christmas presents fly back on to the shelves in January, according to new figures from Citizens Advice.Analysis by the charity shows that people are more likely to call its Consumer Service helpline with complaints about items such as toys, computer games and jewellery in January than any other time of year. Citizens Advice, Chartered Trading Standards Institute (CTSI) and the Department for Business, Innovation and Skills today launch National Consumer Week and are...
2 Nov 2015
Small businesses are complying with new legislation aimed at preventing children from taking up smoking, according to a Chartered Trading Standards Institute (CTSI) report published today (29 October).Almost 90% of smaller retailers were fully compliant while practically all made some effort to comply with the laws that ban tobacco displays and require a standardised price list.Critics had argued that April’s roll out of the tobacco advertising regulations, implemented in larger stores in 2012, would be too costly for smaller retailers...
29 Oct 2015
CTSI response (PDF - 214KB). CTSI has submitted a detailed response covering the connection between the digital economy and economic growth, the lack of online skills and engagement by both public and businesses, the lack of take-up by small and medium sized enterprises of European Commission financial incentives to enable them to digitally advance their businesses, and the role of trading standards in the digital economy. 
28 Oct 2015
In the first joint-initiative of its kind in the UK, six neighbouring local authorities across North Wales joined forces on 20 October to support the regions local markets and keep them fake-free by simultaneously introducing the Real Deal charter at 16 markets. The project has been launched now to enable Real Deal market procedures and advice for traders to be in place in the run-up to the busy Christmas shopping season.The project was co-ordinated by trading standards officers from the...
27 Oct 2015