News

Consumers can now enjoy strengthened rights when buying services across the EU, as a result of the EU Services Directive. The Directive enables consumers to have greater access to information from traders and in the form of a consumer portal, allowing them to make more informed and confident cross-border shopping choices. Now each country in the EEA should host a consumer portal, the UK’s being the European Consumer Centre for Services (ECCS). The ECCS is a one stop shop for...
20 Oct 2010
Complaints about car hire in the EU have rocketed in the first five months of this year, according to the UK European Consumer Centre.The number of complaints and enquiries from UK consumers about car rentals in the EU shot up by just under 30% in the first five months of 2010 compared to the same period in 2009.UK consumers are in dispute over car rentals with EU traders from a variety of countries, but some of the countries most frequently...
19 Oct 2010
An Edmonton car clocker is now serving time in jail thanks to another successful prosecution by Enfield Council’s prolific trading standards team. Stephen Lloyd Gordon of Aberdeen Road, was sentenced to 18 months- 9 months to be served at Her Majesty's pleasure and nine months on license, at Wood Green Crown Court on Friday, 8 October by Judge HHJ May QC. In January 2009 Enfield Trading Standards received a complaint from a consumer alleging a trader in Edmonton was offering...
14 Oct 2010
Sainsbury’s has recently reduced the packaging on their Taste the Difference slow matured beef joint and Lincolnshire County Council now feel that legal action against the company for the previous packaging is no longer in the public interest. The court has been informed accordingly.Evidence of a considerable reduction in packaging and the replacement of all previous stock has now been received by the county council.Head of Lincolnshire Trading Standards, Peter Heafield, said: 'This authority first drew its concerns about this...
14 Oct 2010
The Macdonald Review of key counter-terrorism and security powers will look at what counter-terrorism powers and measures could be rolled back in order to restore the balance of civil liberties and counter-terrorism powers. TSI has contributed to the review in relation to one of six key areas: the use of the Regulation of Investigatory Powers Act 2000 (RIPA) by local authorities, and access to communications data more generally. Read our responseHistorically, trading standards officers (or their earlier equivalents) have used...
14 Oct 2010
TSI response (PDF 163KB). A detailed response from TSI on councils' use of the Regulation of Investigatory Powers Act 2000. Representatives from TSI would be happy to work with the Government to explain our position further if required and to assist with any future decision-making process.
14 Oct 2010
70+ separate Trading Standards Services have been represented over four meetings which were designed to give fellow professionals, whether members of TSI or not, their chance to have a say on changes to qualifications for trading standards professionals and the proposed definition of a trading standards practitioner.We have received almost universal positivity from those people we have talked to at the meetings and we look forward to making progress at Lincoln in what is such a crucial matter for our...
14 Oct 2010
TSI response (PDF 112KB). Summary of the TSI online response which emphasised the importance of consumer confidence and also, in relation to cross-border transactions, the importance of ECC-Net (see www.ukecc.net). TSI also noted that the wide demands on Trading Standards Services (leading to prioritisation) and public spending cuts are likely to result in less enforcement online.    
13 Oct 2010
TSI response (PDF 97.4KB). A joint TSI / Association of Chief Trading Standards Officers (ACTSO) response. Both bodies have been involved in the work undertaken by the OFT in developing this response and in designing a strategy for e-consumer protection, and we are pleased that our comments to date have been considered in the development of this important strategy.    
13 Oct 2010
TSI response (PDF 107KB). A brief response pointing out that Trading Standards Officers enforce the relevant labelling legislation as well as Environmental Health Officers.
13 Oct 2010