News

For over a year, TSI has shone a spotlight on the bad practices of utility salespeople employed to sell on the doorstep after mounting evidence from trading standards services from across the country demonstrated the use of aggressive, oppressive or misleading sales techniques, often targeting the vulnerable. Surrey County Council Trading Standards Service is at present prosecuting Scottish and Southern Energy for mis-selling and another investigation is being undertaken.In leading the fight against misleading sales practices, TSI called for a ban...
2 Sep 2010
One of the largest trading standards hauls of fakes, worth more than three quarters of a million dollars, has resulted in a man being sent to prison for two and a half years.Peterborough City Council's trading standards seized counterfeit oil drilling equipment worth in the region of $875,000  (£600,000) in January 2009 - this is believed to be one of the largest ever hauls seized by trading standards officers in the country. Adrian Belson (56) of Oundle Road, Peterborough, appeared...
26 Aug 2010
Trading Standards in Portsmouth are asking licensed businesses throughout the city to sponsor a child to complete an alcohol awareness award. The project is designed to help today's young people become the responsible consumers of tomorrow by educating them about the social, economic, career and health impacts of alcohol, and the importance of the licensed retail sector to the local and national economy.The award provides a qualification for young people aged 13 – 16 demonstrating they understand the social and...
11 Aug 2010
A company that provided inadequate information about a cement product they delivered have been successfully prosecuted by Norfolk trading standards after a customer received severe burns to his legs.Norfolk County Council Trading Standards brought a prosecution against GM Concrete Ltd of Garage Lane, Setchey, Norfolk, on the grounds of one offence contrary to Section 20 (2) of the General Product Safety Regulations 2005. The company fined £3000 and ordered to pay prosecution costs of £3,483.On March 18 2009 the company...
29 Jul 2010
TSI response (PDF 102KB). A brief response agreeing with the draft.
23 Jul 2010
Twenty thousand fake camera cases worth an estimated £500,000 were seized during a warrant executed by Trafford Trading Standards under the Trade Mark Act 2004.  The cases, branded as Canon, Sony, Panasonic, Nikon, Pentax and Kodak were seized at a property in Bowdon as part of a joint operation between the Council and Canon. Also during the search computer equipment, suspected to have been used to sell the cases and other counterfeit items such as camera lenses and fake designer...
22 Jul 2010
The UK European Consumer Centre, delivered by the Trading Standards Institute, has provided the following guidance for UK holidaymakers affected by the collapse on Friday 16 of British tour operator Goldtrail:* Goldtrail passengers overseas on flight inclusive holidays are to be repatriated back to the UK. The Civil Aviation Authority (CAA) is making arrangements for customers abroad to travel home at the end of their holidays, under Goldtrail’s ATOL (Air Travel Organiser’s Licensing) scheme. * Passengers who are overseas and...
22 Jul 2010
As part of our current broadcast offering, we are pleased to announce our brand new range of environmental health advice and guidance leaflets, aimed at your businesses. eh broadcast provides leafletswhich are branded in your corporate livery and appear on your local authority corporate website as if produced by your own authority. The range of leaflets currently available offer advice and guidance on food safety and hygiene. More modules covering further areas will be coming soon as we further extend...
20 Jul 2010
Peter Heafield took over the role of TSI chairman from David Sanders after the AGM on 14 July. Our sincere thanks go to David for his excellent work over the past year.  Peter has been an outstanding contributor to the profession and his time as Chairman will be no different. Pictured: Peter Heafield, left, in chain of office, David Sanders right.
16 Jul 2010
Consumers who buy goods and services at a distance, for example online, mail order or teleshopping, could be at a disadvantage as they cannot inspect the goods before they buy them. The Consumer Protection (Distance Selling) Regulations (DSRs) introduced in 2000 provide additional protection to consumers who buy at a distance.DSRs cover business to consumer transactions and while certain exemptions apply (eg personalised goods), they give the consumer the right to cancel the contract within seven days. To comply with...
9 Jul 2010