News

Consumers who buy goods and services at a distance, for example online, mail order or teleshopping, could be at a disadvantage as they cannot inspect the goods before they buy them. The Consumer Protection (Distance Selling) Regulations (DSRs) introduced in 2000 provide additional protection to consumers who buy at a distance.DSRs cover business to consumer transactions and while certain exemptions apply (eg personalised goods), they give the consumer the right to cancel the contract within seven days. To comply with...
9 Jul 2010
Two Blackpool men who tricked elderly Lancashire residents by falsely claiming to have links with local councils and the police  have received suspended jail sentences under new consumer law.Brian Hughes, 45, and David Graham Fricker, 42, were sentenced at Preston Crown Court on 17 June following a prosecution brought by Lancashire County Council's Trading Standards Service. The court heard how, between December 2008 and March 2009, the two men, who traded under the name of Callcare, visited sheltered accommodation schemes in...
7 Jul 2010
Steve Greenfield has been elected for a second stint as chair of the Association of Chief Trading Standards Officers.Jacqui Kennedy, outgoing chair, said, 'What an amazing two years, it has been an absolute honour to chair ACTSO through our recent changes.  ACTSO  goes from strength to strength due to the energy and support of colleagues. 'At a time when we are all facing some big challenges we need our family, and my two years as ACTSO Chair has made me...
2 Jul 2010
The Trading Standards Institute welcomes a new guidance document that sets out second-hand car dealers’ legal obligations to customers under consumer protection laws, published by the Office of Fair Trading.TSI’s motor trade lead officer Peter Stratton said: ‘We applaud the OFT  for taking the time to look into the problem of second hand car trade and to support business by issuing clear and definitive guidance on Consumer Protection Regulations. ‘We would urge consumers to continue to inform trading standards of...
1 Jul 2010
Rogue traders were targeted in a national day of action on 30 June.  A multi-agency campaign to warn people about the dangers of rogue trading and doorstop crime has seen nearly 1,500 police officers, trading standards officers and members of government agencies join forces. The day of action forms part of a week of activities that highlight the dangers of allowing strangers into homes and consenting to have work carried out by cold callers, the name given to people who visit...
30 Jun 2010
TSI response (PDF 352KB). TSI agrees that a more robust system of issuing of CPH (County Parish Holding) numbers is required. It expresses concern at the ad hoc issuing of holding numbers to blocks of flats. It notes, furthermore, that the current system does not adequately cover the increasing numbers of holders of pet livestock.
28 Jun 2010
Suffolk Trading Standards have recently intercepted a number of electrical items which pose serious risk to members of the public. The goods were being imported to the UK via the Port of Felixstowe and were picked up by officers during import surveillance monitoring. The goods which have been identified are:laptop chargersa wireless microphone systemmanicure lampCarol Garrett, Principal Trading Standards Officer, said; ‘Although these particular products were intercepted at the Port of Felixstowe, we know that some are already available in the UK.   ‘Many...
28 Jun 2010
Croydon’s trading standards team are this week starting to visit banks throughout the borough to ask for help in the war against doorstep crime.The council will be asking banking staff to be on the lookout for suspicious activity such as large transfers to foreign accounts or withdrawals of unusual amounts of cash.The initiative comes in the wake of a series of recent incidents where vulnerable people have been tricked out of their savings through building scams, promises of large foreign...
22 Jun 2010
An importer of toys who supplied a Dorchester retailer with an unsafe wooden toy train has been prosecuted by Dorset County Council’s Trading Standards service.These toys are a safety hazard and anyone who has bought one should not use it.On 17 June 2010 at Weymouth Magistrates’ Court, Orange Tree Toys Ltd of Cheltenham, Gloucester, pleaded guilty to an offence under the Consumer Protection Act 1987 of supplying toy wooden animal trains to a retailer in Dorchester.  The toy trains did...
22 Jun 2010
TSI response (PDF 113KB). On the whole, TSI agrees with the proposals set out in the consultation. It does point out, however, that there may be problems on small rural sites with old storage tanks where the more aggressive nature of ethanol could adversely affect the security of petrol storage.
18 Jun 2010