TSI response (PDF 143KB). TSI continues to maintain that, in this area, Her Majesty's Revenue and Customs is a far more appropriate supervisor and enforcement body for the estate agent and consumer credit financial institution sectors (the subjects of this consultation) and that Trading Standards should not be involved.
6 May 2010
TSI response (PDF 128KB). Trading Standards Professionals are in a unique position to see both the business and the consumer side of these proposals, as this detailed response shows.
5 May 2010
The UK European Consumer Centre (hosted by the Trading Standards Institute) has issued a practical complaints package designed to help UK consumers affected by recent flight disruptions exercise their consumer rights guaranteed under EU laws.The Centre is part of the network of European Consumer Centres (ECC-Net) which worked with the European Commission to come up with the package, available in all languages of the EU, to help consumers.View the UK ECC press release complete with link to the package (PDF 35KB)...
5 May 2010
Trading Standards Institute’s operations director Andy Foster was on Radio 4’s Moneybox programme on April 28. Together with two other panellists he provided expert advice to listeners on the topic of How to Complain.The programme will shortly be available to listen to on BBC iPlayer http://news.bbc.co.uk/1/hi/programmes/moneybox/8617632.stm
28 Apr 2010
TSI response (PDF 106KB). TSI submitted a very brief response to this National Measurement Office consultation, commenting that Local Authorities are rarely involved in cases relating to cold water meters and that the availability of such guidance would, therefore, be fundamental to any Local Authority investigation.
26 Apr 2010
A senior member of the Trading Standards Institute was at Buckingham Palace on Friday 23 April to receive his MBE awarded in the New Year honours list for services to consumers and business.TSI is delighted its former chairman Bryan Lewin has been recognised for his tireless efforts over many decades in raising the profile of the trading standards profession.Mr Lewin said: ‘To be awarded the MBE was a wonderful - and surprising - personal honour but it wouldn't have been...
23 Apr 2010
As stranded passengers return to the UK following the reopening of air space above most of Europe many are faced with potentially hefty charges from the extended car park stay of their vehicle.Unfortunately the law is not on their side; consumers who stay in a car park beyond the period of time they were booked for are liable for extra costs for having breached the agreed terms of contract. EU regulations will not cover these associated costs, which are also...
22 Apr 2010
Two men have been jailed for a combined total of 26 years and three months after they pleaded guilty to defrauding householders of thousands of pounds in payments for unsatisfactory building work.The ruthless rogues were brought to justice thanks to close cooperation by police and trading standards.All offences to which the defendants have pleaded guilty involve the fraudulent obtaining of cash from vulnerable and elderly people in return for unnecessary, overcharged, poorly performed and/or non-existent roofing works.Billy Smith, aged 39,...
22 Apr 2010
We listen to our customers and after some very helpful feedback we have improved our ts broadcast iframe advice offering once again. Now even more accessible, re-ordered and with a clearer implementation guide, business users benefit from a single downloadable pack containing only advice relevant to their activities.Visit www.tradingstandards.gov.uk/iframe for further information about iframe and other products from our content syndication range.
20 Apr 2010
TSI response (PDF 127KB). TSI calls for the same sampling methods for both feed and food.
16 Apr 2010