News

The business community is being asked for its views on new guidelines aimed at ending unclear and misleading pricing practices. The first draft of the Chartered Trading Standards Institute (CTSI) Pricing Practices Guide is published today (15 October), marking the start of the consultation process. Proposals are mindful of the recent Which? super complaint on groceries pricing and the Competition and Marketing Authority’s response.     However, CTSI is creating a framework for all consumer-facing businesses to trade products and services fairly and...
15 Oct 2015
A factory churning out hundreds of thousands of pounds of fake branded tobacco has been successfully closed thanks to a raid led by council trading standards officers (TSOs).In late August, six TSOs, supported by police and a brand enforcement officer from Imperial Tobacco, led an operation that raided a counterfeit hand-rolling tobacco-manufacturing site in Croydon. They found approximately 4,600 50g packets of fake Golden Virginia Hand Rolling Tobacco, with an approximate street value of £85,000, packed and ready for delivery.The...
15 Oct 2015
Inaugural National Trading Standards ‘Consumer Harm Report’ reveals annual data and predicts biggest threats for 2016 including energy, lottery and telephone preference scamsNational Trading Standards (NTS) teams prevented £252m* worth of loss to consumers and businesses in the last year, prevented more than 2.5m unsafe or non-compliant goods from entering the supply chain through our borders and convicted 100 criminals who are now serving a total of 118 years of prison time. The figures are revealed in NTS’ first ever Consumer...
12 Oct 2015
Rogue traders and forceful doorstep sellers across the UK were targeted in a national day of action on Wednesday 30 September 2015 as part of a week-long crime prevention initiative. Activities on the day ranged from executing warrants, identifying vehicles used by criminals through automatic number plate recognition (ANPR) to conducting intelligence-led patrols in areas where older or vulnerable people live.Police and trading standards services across the country worked with the Department of Work and Pensions, Environment Agency, HM Revenue and...
2 Oct 2015
Businesses that sell goods and services to consumers now have access to a wealth of free information to help them comply with the new Consumer Rights Act which comes into force today (Thursday 1 October).A series of helpful guides has been created on government-backed website Business Companion, with content written by expert contributors under the guidance of the Chartered Trading Standards Institute (CTSI).Businesses must adapt to the changes in the Act by reviewing their returns and complaints policies, checking their...
1 Oct 2015
CTSI response (PDF - 152KB). CTSI welcomes this positive discussion paper in a letter which is unusually short because CTSI and PhonepayPlus met on the subject shortly before the discussion document deadline.  
30 Sep 2015
CTSI response (PDF - 224KB). CTSI has submitted a detailed response covering six of the nine Directives and has included an extensive critique of the proposed statutory instruments.
29 Sep 2015
The City of London trading standards team hosted a delegation of 25 representatives from the Chinese State Administration for Industry and Commerce on Friday 25 September.  The delegation were keen to hear about the way trading standards operates in the UK and were particularly interested to find out more about the powers that officers have to visit trade premises.  After the presentation, trading standards manager Steve Playle and Public Protection Assistant Director Tony Macklin were presented with a couple of...
28 Sep 2015
An expert from the government’s Better Regulation Delivery Office will address business professionals next month.Dennis Ager, programme manager at Better Regulation Delivery Office (BRDO) will discuss the forthcoming central government review of trading standards service at 'Trading Standards Day' on Monday 12 October.  Attendees can expect to gain an insight into trading standards with discussions from individuals including Leon Livermore, chief executive at CTSI and Rob Belton, Director HSEQ at Ashfords LLP. To coincide with the upcoming changes on 1...
24 Sep 2015
Money paid to rogue roofers by two vulnerable residents found its way into the bank account of Jonathan Barnstable.And on Tuesday (September 22) at Aylesbury Crown Court Judge Francis Sheridan jailed him for seven months for his part in a money laundering crime, linked to a roof repairs scam investigated by Buckinghamshire and Surrey trading standards.His case follows jail sentences by the court in June for Billy Hilden and Colin Packham, found guilty of their parts in laundering money from...
24 Sep 2015