News

TSI response (PDF 122KB). TSI is supportive of most of the proposals in this consultation document. 
2 Dec 2009
Gloucestershire county council trading standards is offering consumer advice in the run-up to Christmas with a set of twelve video clips tackling various topics such as shopping online, paying by credit card and food labelling.The series can be viewed by visiting www.tradingstandards.gov.uk/glos/christmas.htm
30 Nov 2009
Powys County Council’s Trading Standards Service has achieved the Charter Mark – the UK Government’s national standards for excellence in customer service.  The standard was awarded after an audit was carried out on its services to customers and businesses in Powys.The service has been awarded the Charter Mark twice, in 2000 and 2003, for its Advice Centre, and in 2007 it become the first Trading Standards Service in Wales to achieve this standard for the service as a whole.The standard...
25 Nov 2009
Two trading standards officers from the London borough of Bromley have received a commendation from the Bromley Police Borough Commander for their role in an operation which saw the apprehension and eventual conviction of a prolific doorstep criminal.In march 2008 trading standards received a call from the local Nationwide in Bromley who were concerned about an elderly customer attempting to withdraw £16,000 for roof repairs. Officers attended the bank and were told the suspects had replaced some guttering the day...
25 Nov 2009
TSI response (PDF 115KB). Welcoming this Veterinary Residues Committee consultation, TSI acknowledges the amount of work carried out by the VRC and calls for wider publicity for it.
24 Nov 2009
TSI’s hard work over the last six months in pushing for the reform of the dated and irrelevant Consumer Insurance Law has been  recognised in the 'Draft Legislative Programme 2009/10 – Government’s Response and Summary of Consultation' published on 18 November.  Following an All Party Parliamentary Group on Consumer Affairs and Trading Standards (APPG-CATS) meeting in May, TSI policy officer Jessica Tangye has been working with other stakeholders, including the Law Commission, WHICH, The British Heart Foundation, Macmillan Cancer Awareness...
19 Nov 2009
Know Your Consumer Rights campaign launched during National Consumer Week in September. TSI is continuing to support the Department for Business, Innovation and Skills initiative by helping to spread the important message over Christmas.
18 Nov 2009
Two rogue traders have been jailed after defrauding £325,000 from homeowners across the central and southern half of England from June 2005 to the end of 2007.An investigation into the activities of the pair was initiated by Scambusters after numerous reports from disgruntled customers.The deceptions then investigated by the police included agreeing to lay tarmac but putting down tar and chippings; agreeing a price per foot but charging per square foot; failing to provide a notice of cooling off periods when cold calling; falsely...
16 Nov 2009
Essex trading standards was highlighted in a national newspaper for being a 'lovely example of joined-up thinking'.The positive coverage resulted from an initiative to donate debranded counterfeit towels to animal charities. The full story can be viewed here: http://blogs.mirror.co.uk/investigations/2009/11/essex-trading-standards-clean.html 
12 Nov 2009
 STOP PRESS: Maclaren has issued a statement on remedial action on its website. Following the recall of one million Maclaren buggies in the United States Northamptonshire County Council trading standards, which is the company’s home authority in the UK, have issued the following statement to explain why no such action is being taken here.Interim head of trading standards David Hedger said: ‘Firstly I would like to make clear that a recall in the US is not the same as the...
10 Nov 2009