TSI response (PDF 94.3KB). TSI would prefer a more modest increase in the ATOL Protection Charge than that proposed. It points out, however, its belief that the system is out-of-date and confusing, and calls for transparency
12 Jun 2009
TSI response (PDF 90.9KB). TSI believes that, at any time, fairness and responsibility within the financial services industry must be paramount and is pleased to see that the OFT will seek to review its debt management guidance later this year
12 Jun 2009
Insurance law reform was the theme of the All Party Parliamentary Group for Consumer Affairs and Trading Standards (CATS) on 19 May.The meeting was well attended - TSI was represented by deputy chief executive Paul Ramsden, communications and policy manager Suzanne Kuyser, policy officer Jessica Tangye and press officer Irja Howie. TSI's new president Baroness Crawley of Edgbaston was also present.Law Commission commissioner David Hertzell presented to the group the issue of archaic laws presently governing consumer insurance contracts. There...
12 Jun 2009
TSI response (PDF 49.2KB). TSI feels there would be merit in placing a specific reference to enforcement by Trading Standards (which would provide an additional tool when dealing with rogue traders) and suggests TSI involvement in training similar to that delivered when the smoking ban was introduced
10 Jun 2009
Collective redress and consumer pre-payments were the two topics covered at the All Party Parliamentary Group for Consumer Affairs and Trading Standards (CATS) that took place 9 June.In the first half of the meeting the Group considered the case for and against collective redress after an informative presentation by Robert Musgrove, chief executive officer at the Civil Justice Council.The Civil Justice Council published in December 2008 recommendations aimed at improving access to justice for consumers and small businesses, bringing collective...
10 Jun 2009
At least £347 million a year of consumers' money is saved by the work of trading standards officers across the country. New figures released by the Office of Fair Trading reveal that for every £1 trading standards services spend on busting rogue traders and businesses breaking the law with unfair practices, £6 worth of savings are delivered to the consumer.The overall figure of £347million includes:* an estimated saving of at least £228m a year delivered by TSS through tackling unfair...
9 Jun 2009
TSI response (PDF 95.1KB). TSI is pleased that the focus of the strategic plan priorities is on an evidential risk based approach and looks forward to involvement in discussions on future legislation
5 Jun 2009
TSI response (PDF 97KB). TSI calls for Passenger Focus to be given the necessary powers to be able to represent air passengers fully. TSI is concerned, however, that the consultation's proposals could lead to an increase in flight costs with little visible change in the flying experience
1 Jun 2009
TSI response (PDF 97.9KB). A detailed response to the proposal that other enforcement bodies be authorised for primary production
28 May 2009
The Consumer Protection from Unfair Trading Regulations 2008 (CPR) turned one on 26 May and has already shown its clout with 171 enforcement cases taken by trading standards across the country.TSI's civil law lead officer David Sanders said there had initially been concerns over how the new regulations would compare to previous legislation but he said: 'I am pleased to say that we are learning to love CPR, it is a very useful tool. One year on we are realising that this...
26 May 2009