News

Businesses that sell goods and services to consumers now have access to a wealth of free information to help them comply with the new Consumer Rights Act, which comes into force in October. A series of helpful guides has been created on the government-backed businesscompanion.info website, written by expert contributors under the guidance of the Chartered Trading Standards Institute (CTSI). CTSI service director Sarah Langley explained: “Trading standards’ teams across the UK are keen to help businesses and ensure they don’t fall foul of...
24 Jul 2015
Servcorp UK Limited, the Australian serviced-office and mail forwarding company, has been ordered to pay out £21,000 in fines and £11,500 in costs today after pleading guilty to seven offences under the London Local Authorities Act 2007 (LLA) at the City of London Magistrates Court.The prosecution was brought following a joint investigation by City of London Corporation Trading Standards and the City of London Police as part of Operation Broadway, and is the first of its kind. It focused on...
21 Jul 2015
Legislation to come into effect in October this year will introduce new mechanisms to assist consumers in resolving their disputes with businesses.The 'Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015' will require that all businesses, once they fail to resolve the consumer’s complaint through their own customer service methods, indicate an alternative dispute resolution body relevant to their dispute. Initially the trader will not be required to use the body indicated, but it is hoped that...
17 Jul 2015
Today (Thursday 16 July) the Competition and Markets Authority (CMA) have published their response to the Which? super-complaint and CTSI welcomes the response. The response announced a series of measures to improve compliance, bring greater clarity to shoppers and simplify the regulations. In its investigation, the CMA found examples of pricing and promotional practices that have the potential to confuse or mislead consumers. However, the problem was not found to be widespread across the whole sector. CTSI is working on the...
16 Jul 2015
Consumer advice organisation  UK European Consumer Centre (UK ECC) has welcomed news today (Monday 13 July 2015) from the European Commission that five major car rental companies have agreed to review their practices towards consumers.The news comes after work by the European Commission and national consumer protection authorities and means that consumers should benefit from clearer contract terms on insurances and tank refuelling options, fairer handling of damages and greater price transparency. The action was triggered by rising complaints relating...
14 Jul 2015
An insight into the summer budget 2015 has been published today (Friday 10 July)  highlighting the public sector spending regulations and the cuts local authority services will face.Derek Allen, Managing Partner at Derek Allen Consultancy Services and former executive director at LACORS and LGR produced the document. He said:"Cuts to the local authority revenue support grant (RSG), a monetary grant from central government, given to councils for running many of their services is nothing new. However, the pace and scale of the...
10 Jul 2015
The Consumer Protection Partnership (CPP) wins the partnership engagement initiative of the year category at the UK Public Sector Communications Awards 2015. Grayling, communications for National Trading Standards submitted the entry for the National Consumer Week 2014 campaign – 'Good Neighbours Stop Rogue Traders'.The campaign was a partnership led by the Chartered Trading Standards Institute (CTSI), Citizens Advice and the National Trading Standards, although all CPP partners took part and engaged with their target audiences. The CPP created a week-long integrated...
10 Jul 2015
At the Chartered Institute of Trading Standards conference in Bournemouth last week (Wed 1 July 2015), Leon Livermore, CEO of the CTSI presented the inaugural National Markets Group Awards.The National Markets Group for IP Protection (NMG), which consists of representatives from industry, enforcement and government, works in partnership to reduce the availability of counterfeit and pirated goods at markets, car boot sales and social media platforms such as Facebook.Recent initiatives coordinated by the NMG and its partners have set about...
8 Jul 2015
Students from Porthcawl Comprehensive School beat tough competition from six other schools in the grand finals of Young Consumers of the Year competition on Thursday 25 June held at the House of Commons.Hundreds of schools from across the country entered the competition to find Britain's best-informed young consumers. Seven teams of four 14 to 17-year-olds made it to the finals of this knockout consumer quiz after coming top in qualifying heats and regional finals. The winning team from Porthcawl was made...
6 Jul 2015
Ynys Mon Citizens Advice Bureau received a Hero Award at the Chartered Trading Standards Institute's Conference in Bournemouth on Thursday 2 July for the significant contribution the team made to consumer protection in Wales.Ynys Mon Citizens Advice Bureau together with Anglesey Trading Standards, have built an effective, trusted partnership identifying scam issues. They have worked on national events such as National Consumer Week and Scams Awareness Month providing education to local communities on how to say "thanks but no thanks"...
3 Jul 2015