News

"Go! George the giggling Giraffe" was yesterday (Tuesday 30 June) announced as the overall winning entry in a national toy design competition at the Chartered Trading Standards Institute's Conference in Bournemouth.The brainchild of Sophie Lazenby, 14, impressed the judges of the annual Playsafe competition with its clever creativity and safety features, beating off competition from more than 250 entries from across the UK.The design by the pupil from The Hayfield School in Doncaster was chosen as the overall winner after...
2 Jul 2015
Today (Thursday 2 July 2015) CTSI will launch it's first ever Consumer Day during Conference at Bournemouth International Centre.Consumer Day gives local consumers and consumer organisations the opportunity to engage with one another and hear about current issues. The day begins with a Plenary Session facilitated by BBC presenter Winifred Robinson, 'Coming together to help the individual' a consumer focused discussion with an excellent panel of guests including Gillian Guy CBE chief executive of Citizens Advice.With National Scams Awareness Month...
2 Jul 2015
"Dr Ellie" was yesterday (Tuesday 30 June) announced as the winning entry for the 6-11 category in a national toy design competition at the Chartered Trading Standards Institute's Conference in Bournemouth.The brainchild of Jessica Walker-Selfe, 11, and Georgia Wright, 10, from Minster C of E Primary School impressed the judges of the annual Playsafe competition with its clever creativity and safety features, beating off competition from more than 250 entries from across the UK. CTSI's chief executive Leon Livermore said: “Every...
2 Jul 2015
A worker with a Cheshire East housing association has received a Hero Award for her role in foiling a suspected scam.Joanne Bannaghan, a trust link officer for Peaks and Plains Housing Trust, was visiting an elderly woman in June last year when she discovered that a builder was working at the front of the property. The woman, who lived alone, had been cold called by a man who offered to jet wash her driveway for a reasonable price. But he also...
1 Jul 2015
Fraudulent banking services, dodgy credit brokers and bogus investment opportunities are the most common cons at the end of a coldcall, finds Citizens Advice.Two in five (41%) scams reported to the Citizens Advice service come from a cold call making it the most common method of con reported to the national charity followed by online scams at 18 per cent. Citizens Advice today launches Scams Awareness Month highlighting how scams can flourish if they go unreported. The campaign, supported by Trading...
1 Jul 2015
A safeguarding toolkit has been launched today (Monday 29 June 2015) at the Chartered Trading Standards Institute's Conference in Bournemouth to provide trading standards officers with the information and guidance to deliver the best possible protection to consumers, making them more effective at protecting vulnerable adults.Consumer focusOn Thursday 2 July 2015, CTSI is hosting a Consumer Day at its annual conference in Bournemouth giving local consumers and consumer organisations an opportunity to engage with one another and hear about current issues....
29 Jun 2015
Today (Monday 29 June) at the Bournemouth International Centre is the start of this year's leading consumer affairs and trading standards event in Europe. Below is a selection of Conference highlights and press releases. Call the CTSI press office on 01268 582240 or email pressoffice@tsi.org.uk for more information. Further press releases will be issued each day of Conference.Monday 29 June: CTSI will launch a new safeguarding toolkit at the mini-theatre session, 'An introduction to Safeguarding in Trading Standards'. The toolkit has been designed...
29 Jun 2015
Arrests at copycat website company after a surge of consumer complaints.National Trading Standards is once again warning consumers to be vigilant about ‘copycat’ websites – and to report suspect sites – following the arrest of five people this morning (Thursday 25 June). As part of an ongoing crackdown on the sites – which deceive consumers into spending over the odds for government services – enforcement officers from the National Trading Standards eCrime Team raided four locations across London and the...
26 Jun 2015
CTSI response (PDF - 164KB). CTSI agrees that a public service ombudsman would be a good idea but warns that the holder must be available to all, including vulnerable people who may not have internet access.
16 Jun 2015
A serial rogue trader who fleeced vulnerable Surrey residents out of more than £100,000 by overcharging for shoddy building work has been jailed for three years.James Saunders, 51, charged extortionate sums for repairs to roofs and drains before he was stopped in his tracks by trading standards officers.He preyed on elderly people, using untrue sob stories to gain their sympathy, and even drove some victims to the bank to ensure they withdrew funds.Nine victims were conned out of funds totalling...
15 Jun 2015