News

...as Removals Industry Ombudsman Scheme becomes an approved Alternative Dispute Resolution body.We all know that moving house can be stressful, but some things are more worthy of complaint than others. For example, if you can't find your favourite tee-shirt after the move, it's hardly the removals company's fault.But what if you turned up at your new house and found that the removals company had delivered your prized-possessions to the wrong house? What if you were overcharged for the move? And...
9 Aug 2016
Almost 40% of retailers illegally sold nicotine e-cigarettes and vaping liquids to children and young people in the first national test purchase operation since the practice was banned.    The findings, published today, follow a rapid review of the Nicotine Inhaling Products (Age of Sale & Proxy Purchasing) Regulations 2015 that came into force last October. The regulations prohibit sales to under-18s, except under certain circumstances. A total of 634 compliance tests were conducted between January and March 2016.  The tests were carried...
9 Aug 2016
The government is accused of failing to adequately protect consumers and honest businesses after it emerged the total trading standards spend in Great Britain has fallen to just £1.99 per person, per year. Published today (MONDAY AUG 8), the Chartered Trading Standards Institute (CTSI) report also shows staffing has fallen by 53%, since 2009, and the total spend has dropped from £213m to £124m.     Experts believe the cuts - leaving some budgets below £200,000 - mean just one...
8 Aug 2016
Responding to the appointment of Margot James as minister for small business, consumers, and corporate responsibility, Leon Livermore, chief executive of the Chartered Trading Standards Institute, said:“Following a crash in consumer confidence brought on by Brexit it’s encouraging to see the government has recognised the importance of consumers in our economy, with this ministerial role.“There are many challenges ahead, including a 50 per cent drop in trading standards staff and a lack of resources to support vital investigations and hold...
1 Aug 2016
People are being urged to guard themselves against fake officials after an elderly couple lost £900,000 in scam - involving a bogus trading standards officer.The pensioners, who had already been fleeced for £300,000 by cowboy roofers, believed their fortunes had changed when the bogus official came calling. However, the crook, thought to be part of the same gang, tricked them out of a further £600,000 in “up-front fees” with promises to recover the money.  Gary Andrew Booker, 55, of Surrey, was...
26 Jul 2016
UK holidaymakers affected by the collapse of Spanish holiday group Low Cost Travel on Friday (15 July 2016) are being advised they have a number of routes open to them if they need help and advice. The Low Cost Travel group is based in Spain and consists of four registered companies.All customers affected: firstly consumers should file a claim with the administrators - Smith and Williamson LLP and CMB Partners UK Ltd - to let them know they have been...
20 Jul 2016
A trader who sold a powerful laser pointer at a school fair which resulted in damage to a child’s eyesight has been sentenced to 240 hours of community service, following a successful prosecution by Hertfordshire County Council’s trading standards service. Lynsey McClure, 47, of Orestan Lane, Effingham, Surrey, pleaded guilty at St Albans Magistrates Court on Wednesday 13 July to nine charges relating to the General Product Safety Regulations 2005 and the Consumer Protection from Unfair Trading Regulations 2008. McClure,...
18 Jul 2016
A gang of money launderers have been convicted of laundering money after a vulnerable pensioner was conned out of £58,000 in a pitiless fraud.The gang of three were investigated by Enfield Council’s Trading Standards Team after an 80 year old man was defrauded out of the cash in 2014 after he was told unnecessary work was required on his house.Christopher Sammon, 27, of Moorcroft Drive, Manchester, was found guilty on 9 June and sentenced to four years for two charges...
15 Jul 2016
Consumer advice organisation the UK European Consumer Centre is issuing a warning to consumers during Scams Awareness Month (July) that the online purchase of health or beauty products such as slimming or diet pills, face creams and tooth whitening merchandise pose a potential problem for some consumers.The UK European Consumer Centre received just under 500 complaints in 2015 and the first quarter of 2016 from consumers who had thought they were getting a good deal and found out in reality...
13 Jul 2016
A teenager has scooped the top prize in a national competition that aims to raise children's awareness of consumer issues and aspects of product safety.Shannon Pardoe was announced as the overall winner of Playsafe at the Chartered Trading Standards Institute's (CTSI) annual conference in West Midlands, recently.The 14-year-old, from Highsted Grammar School, Kent, impressed judges with her 'Wack A Math' toy design, which incorporated safety features but also had a fun, educational twist that challenged players to answer maths questions...
6 Jul 2016