News

 The Chartered Trading Standards Institute (CTSI) welcomes new commercial director Nikki Pasek. With more than 20 years' experience working in local government, Pasek joins CTSI from Cambridgeshire Trading Standards where she launched several consumer and business-based initiatives including the Ask Cedric website and Community Alcohol Partnerships (CAP), which were piloted in Cambridgeshire.Pasek has served on the CTSI council and board. Pasek also has experience as a head of service, a position she held in Cambridgeshire from February 2013. As head of service, Pasek...
17 Apr 2015
Furniture boss Phillip Dickens was given a three-month suspended prison sentence by Aylesbury Crown Court today (Tuesday April 14) after his company supplied a cot that trapped a child by the neck. On behalf of his company, Oxfordshire-based Baumhaus, Mr Dickens had admitted two counts of placing an unsafe product on the market, between January 2010 and July 2013, at an earlier hearing on March 16. This follows a prosecution by Buckinghamshire and Surrey trading standards.Judge Karen Holt fined his company £12,000...
15 Apr 2015
It may have been April Fool’s Day, but for the Trading Standards Institute the day was no joke – it turned a leaf in its 134-year history to join the eminent ranks of Chartered organisations.The Chartered Trading Standards Institute (CTSI) came into being on1 April, with the official handing over of the Royal Charter vellum, signed by Her Majesty the Queen Elizabeth II.CTSI’s chief executive Leon Livermore said: “I am delighted and proud to be at the helm of this...
1 Apr 2015
A new online course, 'Consumer Contracts – Distance Sales,' which has been developed by the Trading Standards Institute (TSI) and Virtual College, will help retailers involved in distance sales understand their new obligations under the Consumer Contracts Regulations. While most retailers operate fairly, in its 2014 Consumer Action Monitor report, the Ombudsman Services noted that the retail industry is the most complained about industry in the UK with a record 18.5 million complaints.* TSI CEO Leon Livermore said: 'Retail is...
30 Mar 2015
Trading Standards Officers from across London have taken part in a clampdown on unsafe skin lightening products.               More than 100 different cosmetics were purchased from shops in 15 London boroughs and tested for the harmful products Mercury and Hydroquinone, 12 were found to have significant Mercury content and 20 found to contain hydroquinone. Hydroquinone can severely damage skin, and was famously used by Michael Jackson during the later stages of his life.  Mercury has potential severe effects on internal organs...
30 Mar 2015
TSI offers guidance to help businesses understand new Consumer Rights ActNow that the Consumer Rights Act has received Royal Assent, the Trading Standards Institute (TSI) wants to help businesses understand how their rights and responsibilities have changed under the new legislative framework.TSI CEO Leon Livermore said: 'The Trading Standards Institute and trading standards officers are committed to working with businesses – small, medium, or large – to help them understand complicated legislation that impacts day-to-day operations. In preparation for the implementation...
27 Mar 2015
CTSI response (PDF 464KB). CTSI believes that the CMA should focus upon the following seven areas: prohibit terms that ban negative (or offer incentives for positive) online reviews; accreditation scheme for review sites; verification of reviewers; consistent international approach to review platforms; test case against review / like companies; educate business, consumers, and platforms; and consider cross-border issues.   
25 Mar 2015
Residents in Buckinghamshire and Surrey will be better protected from scams and rip-offs with the launch next month of a joint trading standards service covering both counties. A merger between Buckinghamshire and Surrey trading standards takes effect from Wednesday April 1 with the aim of harnessing their collective expertise to give consumers even stronger safeguards and businesses an even better service. Trading standards services in both counties will still maintain their local bases in Aylesbury and Redhill. The two counties see similar crimes...
25 Mar 2015
Eleven bin liners worth of letters that turned out to be postal scams have been removed from the victim’s home by the trading standards team at Kingston Council, enforcement officers have revealed.A Kingston resident had become the target of multiple postal scams after responding to letters he received. Kingston trading standards have been assisting the victim and were shocked to find thousands of letters at his address. In total, the team took eleven heavy duty bin liners worth of scam mail...
23 Mar 2015
‘The Impact of Trading Standards in Challenging Times’ report, published 21 March, was commissioned by the Trading Standards Institute (TSI) and the Department for Business, Innovation and Skills (BIS) to provide independent evidence of the dramatic effect austerity measures have had on local authority trading standards services across Great Britain.The research, by the Institute for Local Government Studies (INLOGOV) confirms findings from TSI’s National Trading Standards Conversation and Workforce Survey, showing that the number of trading standards staff has halved...
23 Mar 2015