News

TSI response (PDF 75.4KB). TSI agrees with the CAP proposals to remove its distance selling rules which relate to pre-contractual information and post-contractual matters. TSI does, however, stress the importance of CAP taking account of guidance produced by the EC, BIS and TSI concerning compliance with the Consumer Contracts etc Regulations of 2013.
13 Jan 2015
TSI response (PDF 74.3KB). TSI agrees with the BCAP proposals to remove its distance selling rules which relate to pre-contractual information and post-contractual matters. TSI does, however, stress the importance of BCAP taking account of guidance produced by the EC, BIS and TSI concerning compliance with the Consumer Contracts etc Regulations of 2013.
13 Jan 2015
TSI response (PDF 197KB). Although local authorities (and hence trading standards services) are outside the scope of this duty, one of their partner organisations, the British Hallmarking Council (BHC), IS within its scope. TSI has no issue with this but queries the further inclusion of Assay Offices within the scope of the duty.
9 Jan 2015
Warwickshire County Council’s trading standards service was able to seize a number of fake and dangerous ‘Frozen’ dolls, before they reached the shop shelves.Trading standards officers, working alongside the UK Border Force identified the suspect Chinese imports of ‘Frozen’ dolls and seized them before they could go on sale to the public.Tests on the fake products also revealed that they contained phthalates, chemicals harmful to children.Warwickshire County Councillor Les Caborn, portfolio holder for community safety said: “Warwickshire trading standards service...
8 Jan 2015
We at the Trading Standards Institute urge the new Government in its first 100 days to acknowledge the inextricable link between consumer protection and economic growth.  Consumers fuel economic expansion in the UK, yet consumer education and protection is often too low on the agenda and funding is frequently side-lined to projects with more outwardly visible benefits.  Recent figures from the National Audit Office indicate that local authority budgets are being cut across the board and the our workforce survey...
5 Jan 2015
Taking a trip this holiday season? Here are some helpful tips regarding your rights in the event of flight cancellations or delays. The following guidance applies to those flights departing from any European airport and arriving in any European country where the airline is a European licensed airline.1. Short delays (15/20 minutes) are not covered by air passenger rights law so passengers have limited rights regarding what they can claim from the airline 2. If a flight is delayed by more...
24 Dec 2014
North East Lincolnshire Council’s Trading Standards team working with officers from the UK’s Border Force have seized a shipment of fake Nike Air Max trainers with a street value of £1-million. Border Force officers stopped a container lorry after it arrived at Immingham docks from Esbjerg in Denmark. They suspected the contents to be counterfeit and referred the matter to the council’s Trading Standards team. Officers found 12,444 pairs of imitation Nike Air Max trainers that were thought to have been made in...
23 Dec 2014
TSI response (PDF 253KB). TSI broadly agrees with the advice the CMA proposes to offer to UK higher education providers but identifies some omissions.
18 Dec 2014
Liverpool Crown Court heard 'wicked' conman David Williams charged Wirral pensioner £7,500 for fuse box he never even fitted. David Williams, 34, from Prenton, Wirral was described at Liverpool Crown Court as a "wicked" conman who cheated the state out of tens of thousands of pounds by claiming he was wheelchair-bound when he was actually running an aerial-fitting business that involved him climbing up ladders and onto roofs.David Williams also callously charged an 89-year-old Wirral consumer £7,500 for a fuse box,...
16 Dec 2014
Tenants, and those thinking of renting a property, are being urged by Croydon’s trading standards team to ensure their agent is affiliated to an approved redress scheme.Since 1 October, letting agents in England have been required to register with one of three such schemes, designed to provide a free, independent service for resolving disputes between letting agents and their customers.This compulsory requirement comes as a response to the increasing numbers of complaints from tenants and landlords about letting agents.  The...
15 Dec 2014