News

TSI response (PDF 77.3KB). TSI has no objections to the proposed changes.
12 Dec 2014
TSI response (PDF 173KB). TSI welcomes this consolidation of existing regulations into two statutory instruments. TSI regrets, however, that the opportunity has not been taken to clarify officers' powers in respect of feed business establishments which act as traders without holding any feed products on their premises.  
9 Dec 2014
TSI response (PDF 173KB). TSI suggests that the omission of trading standards officers from this proposed licensing regime reflects a failure to recognise their role in the enforcement of age-restricted sales legislation and in the licensing objective Protection of Children from Harm. TSI also notes the lack of reference to under-age sales. TSI recognises the benefits of the proposal for small businesses but calls for clear limits for the quantity and frequency of the supply of alcohol to ensure that it...
9 Dec 2014
The Association of British Insurers, British Bankers’ Association and the Building Societies Association today announce approval of the ‘Simple Product’ framework. This is in line with the recommendations set out in the Sergeant Review (March 2013) which made the case for Simple Products - a suite of financial services products with standardised features that are easy to understand and transparent.The framework is approved independently by Trading Standards Institute (TSI) Consumer Codes Approval Scheme (CCAS) board, giving customers a clear indication...
4 Dec 2014
With Christmas spending in the UK set to reach £22billion this year (1) criminals will be on the prowl to take their share of the profits, cashing in on consumers looking out for good deals to ease the financial strain.The scale of organised intellectual property crime and counterfeiting in the UK is estimated to be at least £90million every year (2). Dodgy imports aimed at Christmas shoppers have already started coming in with a huge single haul of more than...
3 Dec 2014
TSI response (PDF 353KB). TSI response to the consultation "Proposal to lower the legal threshold for enforcement of the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("PECR"), for regulations 19-24, to tackle unsolicited direct marketing calls and SMS text messages". TSI believes that so-called nuisance calls are a conduit for serious and organised crime, negligent business activity, and aggressive trading practices to target consumers, especially the vulnerable. TSI believes that the threshold for enforcement of the regulations should be lowered...
3 Dec 2014
Thousands of dangerous and counterfeit goods have been prevented from entering the UK after being seized by KCC trading standards from a huge consignment entering Dover Docks. Among the 5,470 permanently seized items were 1,960 toys, including 426 character dolls from the blockbuster Disney film “Frozen” intended for the Christmas toy market. There were also 3,000 sets of Christmas lights which were not properly insulated and could have caused electric shocks. The rest of the consignment of nearly 170,000 items, which originated...
26 Nov 2014
TSI response (PDF 163KB). TSI believes that "nuisance calls" (including silent and abandoned calls) are a conduit for criminal behaviour and "scam phone calls". The credulous are vulnerable not only to legitimate callers but also to the rogues. Furthermore, the vulnerable are the least likely to complain about any psychological or economic impact of such calls. TSI calls for robust qualitative and quantitative analysis of the situation so that effective regulation, intervention, and enforcement can take place. 
25 Nov 2014
Council chiefs today urged Kingston residents to keep a keen eye out for rogue traders who may be preying on vulnerable neighbours in the area.The warning follows the case of a 79-year old Chessington woman being driven to a bank to withdraw thousands of pounds by a builder who undertook poor and unnecessary work.Hugh Christopher Coyle, aged 48, of Clayton Rd, Chessington duped the pensioner into paying him £12,900 for sub-standard work after a small repair job escalated. Coyle was...
25 Nov 2014
TSI response (PDF 184KB). TSI generally welcomes the new provisions in the Consumer Rights Bill to give consumers redress, to help them make better choices, and to prevent businesses from creating further harm. TSI is concerned, however, that complexity of process, cost, and risk to the enforcer may affect the number of authorities taking up such provisions. Overall, the guidance is well written, clear, and helpful.
24 Nov 2014