News

Investigators from the National Trading Standards eCrime team based in York and North Yorkshire have brought a national travel company and its sole director to justice. TravelnTravel.co.uk lured consumers with the promise of cheap flights, but failed to honour them. At York Crown Court today (12 June 2014) His Honour Judge Kearl QC sentenced Travel n Travel Ltd to £200 on each of the five offences. Judge Kearl said that Ms Meer was a director of the company and the figurehead...
20 Jun 2014
Fed up getting stuck with extra charges when you buy online? Can't make head or tail of a trader's cancellation form? Changed your mind about a purchase but been told you can't cancel?  Didn't realise that your computer software wouldn't be able to cope with your downloaded music video?These problems should all now be consigned to history, now that consumers across the UK have been given improved consumer rights thanks to EU legislation which came into force a few days...
18 Jun 2014
A Barnsley trader faces a fine and costs of almost £8,000 for substituting cheaper beef meat when customers ordered lamb meals, failing to notify Barnsley Council that the premises had changed hands and displaying a food hygiene rating of five when the business had not achieved that score. Barnsley Magistrates heard, on 12 June, that Asim Tanvir, 25, trading as Haseebs, on Barnsley Road, Cudworth, bought the business in November 2011, but failed to register as the food business operator.  When...
18 Jun 2014
A Ballyclare car dealer has been ordered to carry out 200 hours of community service after admitting a number of offences, including selling a clocked car with a false tax disc.Belfast Magistrate’s Court heard that James Redpath (37), who traded from Ballynure Road, Ballyclare, posed as a private seller. He advertised and sold a clocked car with a false tax disc and sold two further accident damaged cars.Redpath was also ordered to pay a total of £2383 in compensation to...
17 Jun 2014
Monday 30 June to Thursday 3 July 2014. Harrogate International Centre. The leading consumer affairs and Trading Standards event in Europe opens today.Below is a selection of Conference highlights and press releases. Call the TSI press office 08456089575 or email pressoffice@tsi.org.uk for more information. Further press releases will be issued each day of Conference.Tuesday 1 July: With less than a year until the next election, the 'Taking Charge of Change' plenary focuses on the National Trading Standards Conversation and the changes...
17 Jun 2014
Scams are the one of the most serious types of financial crime affecting the elderly and those at risk of being targeted. They are committed by organised fraudsters. A free one-day conference for top-line practitioners, including leaders in the police, regulatory, social and health care, charitable and the financial services sector, together with academics, are discussing the best way forward to protect the vulnerable, from the increasing problem of trick callers and adverts, in Safeguarding Adults at Risk from Scams, at...
17 Jun 2014
Good news for Europe's more than 507 million consumers: as of today (13 June), new EU legislation will bolster their rights throughout the European Union. The new EU Consumer Rights Directive, which has now entered into force, strengthens consumers' rights wherever and whenever they shop in Europe – online or on the high street. Businesses will also benefit from these new rules which create a level-playing field, making it less costly for traders to offer their products and services to consumers...
13 Jun 2014
Tilehurst Guides have been commended for their outstanding work raising awareness of the dangers of loan sharks as category winners of a Stop Loan Sharks Award and are up for a Hero Award at the Trading Standards Institute (TSI) annual conference which starts 30 June.The England Illegal Money Lending Team elected Tilehurst Guides as the Third Sector Organisation category joint winner, for  “designing a badge that girl guides can earn along with a booklet about savings, banking and safer places you...
13 Jun 2014
New government research shows UK consumers feel confident and knowledgeable when choosing and buying goods and services.UK consumers feel confident and knowledgeable when choosing and buying goods and services, new government research published today (13 June 2014) shows, as new rights come into effect.However, the research found that consumers could be losing out by not making claims to which they are entitled.Black and minority ethnic (BME) consumers in particular were found to know the least about their rights and are less likely to speak...
13 Jun 2014
Businesses are being advised to familiarise themselves with the introduction of new consumer regulations by the Department for Business Innovation and Skills (BIS) as part of an EU Directive on 13 June.The new Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will significantly affect the way goods and services, including digital content, are sold to consumers.Changes include an extension to the length of time a consumer has to change their mind and cancel goods or services purchased online or...
12 Jun 2014