News

West Yorkshire trading standards is warning people across the County to read terms and conditions when applying for free trials for diet pills, vitamins, supplements and health products. Trading standards officers have seen a large increase in these types of complaints in recent months. “Free trials” are offered via email, direct mail and even via Facebook.  Consumers do not always read the terms and conditions and small print.  But concealed in that small print are normally the terms and conditions which confirm...
28 May 2014
A rogue trader has been sentenced to an 18 month imprisonment and five year director disqualification following a trading standards investigation. Adam Rafferty trading as Oakwood Wall Coating and Roofing Ltd pleaded guilty to fraud by false representation and was sentenced at Snaresbrook Magistrates Court on 19 May 2014. In summer of 2012 Rafferty cold called a lone 89 year old resident in Barkingside and offered to do some roofing work for £15,000.  The resident agreed to go to Lloyds TSB in...
28 May 2014
West Yorkshire trading standards are continuing to warn residents about the dangers of doorstep crime and the long term impact it can have on victims. Now that the summer months are upon us, it is particularly important as rogue traders will arrive offering their services. What is doorstep crime?                                                                ...
23 May 2014
TSI response (PDF 180KB). TSI explains that to apply a risk-based enforcement policy in respect of tyre labelling would place a dedicated tyre retailer in a high-risk category and at a great disadvantage compared with other retailers and small garages etc with a small turnover in tyres (unless intelligence came to light suggesting otherwise for particular premises). TSI also raises queries related to test purchasing and documentation/software requirements for a retailer with no stock.   
23 May 2014
There are some positive signs of consumer behaviour changing in response to the Legal Services Act competition reforms – according to new research released 23 May by the Legal Services Consumer Panel.The Panel’s latest annual tracker survey results show that compared to 2011 data, consumers are happier with the choice available to them (65% to 68%), shop around more (21% to 24%) and are more satisfied with value for money (57% to 63%). Further, they find it less difficult to...
23 May 2014
Consumer advice organisation the UK European Consumer Centre is warning that the online purchase of health or beauty products such as slimming or diet pills and face creams could pose a potential problem for some consumers.The UK European Consumer Centre has noticed a number of complaints and enquiries about the online purchase of such products in the past year or so. Andy Allen, UK ECC Director, said: “This is not a universal problem by any means: there are good health or...
20 May 2014
North Yorkshire County Council has welcomed today’s judgement by the Court of Appeal which has found that the sentences handed to a family of fraudsters who preyed on the elderly were unduly lenient.Monty David Croke and his son Monty Croke, had their prison sentences increased by a total of 4 years. Billy Croke was told his sentence had been unduly lenient but it was not increased as he has already completed his term of imprisonment. The case was referred to...
20 May 2014
Warwickshire County Council’s trading standards service is warning consumers to be careful when purchasing electrical products online.This follows a complaint from a Warwickshire consumer who received an electric shock from a mains lead he purchased from an auction website seller.The results of tests on the product carried out by experts for Warwickshire trading standards revealed that it was both unsafe and probably counterfeit. The plug and cable failed every test. It was poorly constructed, did not have adequate insulation to prevent...
20 May 2014
TSI response (PDF 180KB). TSI identifies a number of benefits, expecting to see an overall increase in animal welfare standards at the time of slaughter and increased trust in how slaughterhouses treat animals.  
19 May 2014
TSI response (PDF 76.2KB). TSI is concerned that any new powers for businesses would only be of use to those businesses which can afford to take legal action. It is imperative that businesses are supported in a fair way and that consumers are protected. Trading standards has the relevant powers already, given the necessary evidence and resources.
19 May 2014