News

A Nottinghamshire conman who took £1,000s from the elderly for selling mobility aids at an inflated price which were often never delivered has been sentenced at Nottingham Crown Court on 22 April. John Cooney, 39 of Water Lane, Radcliffe-on-Trent, has pleaded guilty to ten offences of fraud. He has also been ordered to pay £7,776.42 in compensation to victims or their beneficiaries.  The case involved at least 12 victims who ranged in age from 69 to 99 years of age from across the...
22 Apr 2014
A report published today estimates trading standards efforts to intercept unsafe consumer products at ports and borders saves the UK economy at least £281 million per year in costs of  injuries, fatalities and fires.  The report concludes that an estimated 1.11 million unsafe goods were prevented from entering the consumer market.The study was commissioned by the National Trading Standards board, which funds trading standards work at ports and borders, and produced by Matrix Knowledge.  'Trading Standards provides a very important service at...
22 Apr 2014
Action is being taken by consumer advice organisation the UK European Consumer Centre (UK ECC) to help consumers living in the UK understand how to make a claim against a trader based in a different European country. A report by the European Consumer Centres Network released in September 2012 said that although the European Small Claims Procedure is user-friendly, it is often under-used. The report found that the procedure is relatively unknown, not only among consumers but among judges as well. Now...
17 Apr 2014
New legislative changes will make it a legal requirement for all letting agents to register with a redress scheme.The Department for Communities and Local Government (DCLG) has approved The Property Ombudsman (TPO) to provide a free and independent redress service to landlords and tenants as part of new legislative changes affecting letting agents.Today’s announcement by Housing Minister Kris Hopkins follows the government’s decision to make it a legal requirement for all letting agents and property management agents in England to...
15 Apr 2014
Police forces and trading standards teams across the UK have been taking action to target rogue traders as part of a week-long national enforcement and awareness initiative.Operation Rogue Trader is an annual week of activity co-ordinated by Operation Liberal, the national distraction burglary intelligence unit, the Trading Standards Institute and the Association of Chief Police Officers (ACPO).Rogue traders are individuals or groups of people who cold-call householders, often targeting vulnerable residents, claiming to be a bona fide business and purporting...
10 Apr 2014
A couple from Manchester who ran an illegal money lending business and committed benefit fraud were imprisoned following a hearing at Manchester Crown Court (Crown Square) today.Thomas Kiely, 57 and Caroline Lewis, 47 of Monsall Street, Harpurhey were investigated and prosecuted by the England Illegal Money Lending Team working in partnership with Manchester City Council and the Department of Work and Pensions, and supported by Greater Manchester Police. Thomas Kiely has been sentenced to a total of 26 months in...
10 Apr 2014
The Legal Services Consumer Panel today publishes its fifth work programme covering the period 1 April 2014 to 31 March 2015.Highlights of the forthcoming year will include:• Producing the third edition of our flagship Consumer Impact Report• Identifying the strategic risks likely to face consumers in 2020• Publishing consumer research on online self-help tools, unbundled legal services and expectations of getting redress• Developing a simple and practical guide for approved regulators to help them take account of consumer vulnerability• Pursuing recommendations in our forthcoming report...
10 Apr 2014
Nottinghamshire County Council celebrates its 125th anniversary this month and one of its first services was weights and measures checking which is still going strong in the form of trading standards in the 21st century. The weights and measures inspector’s role involved checking the weights and measuring equipment in market places, shops and pubs as well as testing foods to ensure they were correctly labelled and not containing inappropriate ingredients. In the first three months of the Council the two weights and...
10 Apr 2014
A convicted loan shark has been ordered to pay back all available assets to the courts, following a financial investigation by the England Illegal Money Lending Team. Stephen Chapman, 48 of Gorse Road, Shrublands, Croydon had assets amounting to £177,426.44. He must pay back this amount within six months or face a further 30 months in prison. Chapman was investigated by the England Illegal Money Lending Team working in partnership with Croydon Council Trading Standards. In December 2012 he was sentenced to...
10 Apr 2014
Incompetent tradesmen have cost UK homeowners an estimated £1.9 billion over the last year – five times more than domestic burglary claims over the same period. For the 18 million British homeowners who have employed tradesmen in the last 12 months –  ranging from roofers to renderers, plumbers to patio contractors - almost one in five (17%) have had to have at least part of the work re-done at an average cost of £600 per household.The findings come from a survey...
7 Apr 2014