News

Bosch Car Service is delighted to announce it has passed the Trading Standards Institute’s (TSI) Consumer Code of Practice audit with flying colours and has been commended for its excellent examples of best practice and an exceptionally low complaint level.  The national network of UK independent garages, established to provide motorists with a high quality and technically competent alternative to a main dealer, was assessed in key areas by the TSI including: the auditing of its members, its complaint handling process...
13 Feb 2014
TSI response (PDF 67.8KB). TSI believes that better enforcement of consumer rights is needed in the fields of timeshare/holiday club products, car rental, and misleading / fraudulent practices falling under the Unfair Commercial Practices Directive. Challenges include lack of: clarity concerning enforcement jurisdiction; accessible translation facilities; and budgets and resources. It would help if consumers had access to an EU complaints system and also if common procedural standards were to be introduced.  
12 Feb 2014
Scams constantly change, yet their insidious and damaging nature remains the same. To assist in tackling the problem, The National Scams Hub, in partnership with the Trading Standards Institute Consumer Empowerment Alliance (CEA), is hosting a Scams Conference at Cardiff City Stadium on 26 March.The training event will offer the chance to hear case studies discuss protection methods that have worked for them. Chaired by Trading Standards Institute CEO Leon Livermore, discussions will range from call blocking technology to achieving...
11 Feb 2014
“Bite The Hand That Feeds” by Salford singer/songwriter Dominic Williams is a song about Loan Sharks and the issues, desperateness and sometimes violence that victims of loan sharks experience. The song was the winning entry in a song writing competition organised by the Salford Music Foundation as part of a larger campaign to promote awareness of the issues of loan sharks and to promote the legitimate alternatives.The winning song has been turned into a music video that illustrates some of...
11 Feb 2014
Smuggled and counterfeit tobacco has been discovered at shop premises in North Kent in raids led by KCC Trading Standards officers.Two specially-trained sniffer dogs were used in the operation, which also involved Kent police and HM Revenue and Customs officers.Acting on intelligence, Trading Standards officers visited six convenience stores in Gravesham on 28 January, resulting in the seizure of 55,000 illegal cigarettes and some packs of tobacco. A small number of counterfeit DVDs were also seized at one premises and...
10 Feb 2014
38 million customer complaints in 2013 – a complaint every 1.2 secondsBut 40 million more complaints went unaddressed as consumers suffer in silenceBritons are more likely than ever to take action against companies they’re not happy with, although millions still choose to ‘grin and bear it’. New figures from the first ever Consumer Action Monitor reveal that there were 38 million complaints1 about products and services last year – equating to a complaint every 1.2 seconds. And Britons are keener to take...
10 Feb 2014
TSI response (PDF 318KB). A detailed response picking up inaccuracies and omissions in the proposed regulations. 
7 Feb 2014
A woman from Hulme in Manchester has been convicted of 16 counts of illegal money lending and Money Laundering following an 18 day trial at Manchester Crown Court (Crown Square)Sandra Dawn Lowe, 50 was arrested in July 2012, after the England Illegal Money Lending Team, who work in partnership with Manchester City Council executed a warrant at her home on Arnott Crescent seizing documentation and almost £800 in cash. She had been running the illegal business for more than seven...
7 Feb 2014
A health partnership project in Leeds has been recognised for its innovative work with local communities and has been shortlisted in the Local Government Chronicle Awards 2014. The project, a partnership between Leeds City Council, NHS Leeds Community Health Care and West Yorkshire Trading Standards has worked with more than 3000 residents, raising awareness about the risks of using niche tobacco and providing cessation services for users across Leeds. Niche tobacco products have been around for hundreds of years. The use...
6 Feb 2014
A lettings agent who conned prospective tenants out of  thousands of pounds of deposit money has been jailed for three years. Robert Boateng, 35, worked at Holland Taylor & Associates in London Road, Barking. His co-worker Clara Sorkpor, 32, was also found guilty of fraud and sentenced to unpaid work in the community. Their crimes came to light following an investigation by Barking and Dagenham Council’s Trading Standards team. Between April 2011 and early 2012 Boateng and Sorkpor worked together to get...
5 Feb 2014