News

CTSI response (PDF - 164KB). CTSI has submitted a short letter welcoming the Law Commission's sentencing code project and its desired outcomes which would be beneficial for all concerned.
8 Apr 2016
London Trading Standards warns: second-hand shouldn’t mean second-rate when it comes to electrical productsFollowing a London wide trading standards campaign, it has been found that 27% of second-hand electrical products on sale were deemed to be unsafe.Throughout March 2016, Trading Standards officers from 15 London authorities visited 64 second-hand electrical goods retailers and checked 783 products. Disappointingly 211 failed to meet basic safety requirements. In some cases products labelled as being safety tested had not been.Compared to new products, second-hand...
4 Apr 2016
Thurrock Council’s trading standards team has been working with the General Dental Council (GDC) for the past four months targeting illegal tooth-whitening practices.Earlier in March the GDC announced how they had stopped sale of tooth-whitening products at the Regis concession in the Tesco Extra store, West Thurrock.Now Thurrock’s trading standards are asking people to beware of the dangers of such practices and to let them know if such things are happening.Between December and March the trading standards team visited over...
31 Mar 2016
Trading standards experts are concerned that proposed changes around the household energy sector could see unscrupulous and potentially illegal sales tactics reintroduced once again. The Chartered Trading Standards Institute's (CTSI) view is in response to an Ofgem consultation proposing a move from a prescriptive regulatory regime to a general principles approach. Meanwhile, ScottishPower wants the Competition and Markets Authority to make it easier to sell energy face-to-face, including door-to-door, arguing that industry standards are improving.1 Doorstep selling was scrapped four...
29 Mar 2016
A growing team of volunteers is helping to fight the fraudsters who target vulnerable Edinburgh residents through mail scams.Crooks use scam letters and phone calls to con people to the tune of billions of pounds across the UK - but the capital's 36 mail marshals are playing a key role in the battle against them.Scams work by targeting individuals with official-looking documents and promises of lottery wins, psychic messages or health claims, asking for either a small order to be...
22 Mar 2016
Cigarettes, shisha and tobacco worth more than £2,000 was seized after a number of spot checks carried out by trading standards officers in the Royal Borough of Kensington and Chelsea and the London Borough of Hammersmith and Fulham.This work was part of Operation Henry 2, which was part of a national Chartered Trading Standards Institute (CTSI) co-ordinated project funded by the Department of Health.With the aid of specialised sniffer dogs, trading standards officers discovered the illegal tobacco concealed in false...
22 Mar 2016
CTSI response (PDF - 366KB). CTSI is pleased to see (1) the draft plan's ideas around using data more effectively to produce an early warning system for consumer detriment, (2) the recognition of the lack of shared evidence of such detriment, and (3) the recognition of the central role that CitA and CAS play in the national Consumer Protection Partnership. CTSI supports the proposals re the energy market and welcomes the direction of the plan in relation to the postal market....
11 Mar 2016
Derby trading standards have highlighted that Indian sweet sampling in the city has revealed undeclared nuts and excess food colouring at some retailers.The food testing conducted mainly in the Normanton area showed that of the five premises that were visited, two samples were found to contain unannounced almonds and peanuts and one sample had more than the permitted amount of the Ponceau 4R (E124) red food colouring.Speaking of the shops that sell the Indian delicacies that are very rich in...
11 Mar 2016
A training guide detailing manipulative sales techniques believed to be prolific in the direct sales industry has been criticised by a judge - following the UK’s longest ever trading standards trial.       Entitled 'The 14 Steps to a Sale' it amounts to a how-to guide which was used by sales staff to trick often vulnerable and elderly victims into believing they were receiving substantial discounts while pressuring them into vastly overpriced sales.   The 21-page guide was obtained during a...
11 Mar 2016
CTSI response (PDF - 184KB). CTSI does not agree with the consultation's shift away from reliance on prescriptive rules towards general principles. The Institute is concerned that this will be seen as an opportunity for energy companies to return to doorstep selling. The track record of retail energy providers and the way in which they treat their customers is not good. The industry should keep the number of tariffs to a minimum; provide timely, clear, and accurate information on energy consumption;...
11 Mar 2016