News

CTSI response (PDF - 184KB). CTSI does not agree with the consultation's shift away from reliance on prescriptive rules towards general principles. The Institute is concerned that this will be seen as an opportunity for energy companies to return to doorstep selling. The track record of retail energy providers and the way in which they treat their customers is not good. The industry should keep the number of tariffs to a minimum; provide timely, clear, and accurate information on energy consumption;...
11 Mar 2016
Your team didn't score enough goals? Too much gristle in your burger? Your hot drink is overpriced? The referee shouldn't have given that penalty! These may be some of the things you complain about when going to a football match, but they're unlikely to be viewed as valid gripes to those in authority.But what about if you feel that you've been wrongly charged to see a match, you couldn't get a ticket despite queuing for hours/days, your club merchandise was overpriced...
9 Mar 2016
Responding to the ‘cutting red tape’ review of local authority-enforced regulation, announced by the government today, Leon Livermore, Chartered Trading Standards Institute chief executive, said: “This is just another kick in the teeth for UK consumers who have heard enough talk and now they need action. “The government has already reviewed trading standards services, undoubtedly found they are under resourced, and there is no reason why they shouldn’t publish and act on the findings. “This is what they said they would do two...
9 Mar 2016
Warwickshire car dealer Connan Alexander Harvey has been sentenced to 12 months imprisonment and a mechanic he used, Amit Mistry to six months, following a successful prosecution by Warwickshire County Council’s trading standards service.Mr Harvey and Mr Mistry had already pleaded guilty to fraud at an earlier hearing.Sentencing took place at Warwick Crown Court (sitting at Leamington Spa Justice Centre) on Wednesday 2nd March 2015, HH Judge Parker, presiding, remarked that purchasers of used cars were entitled to the same levels...
4 Mar 2016
A rogue trader who conned customers out of thousands of pounds by overcharging them for his services has been given a suspended prison sentence for breaching the terms of an Enforcement Order.The sentence was issued to Mohammed Shamrez, director of Express Plumbing Ltd, which also traded under the name 'London Emergency Plumbers', by Luton County Court.Mr Shamrez, 30, of Iddesleigh Road, Bedford, was also ordered to pay Bedford Borough Council's costs of £40,643 within 28 days.He was issued with the...
4 Mar 2016
CTSI response (PDF - 179KB). CTSI welcomed the opportunity to comment upon the changes caused by the 2011 Regulations and has submitted a short technical response.
3 Mar 2016
The Competition and Markets Authority’s (CMA) advice reminds the businesses – which provide venues for a range of events including wedding receptions, parties and anniversaries – of their obligations under consumer protection law, and recommends that they review and, where necessary, change their terms.With costs for hiring venues often running into thousands of pounds, potentially unfair cancellation terms can result in considerable loss to consumers, particularly when they have to pay significant sums up-front which they lose if they have...
2 Mar 2016
CTSI response (PDF - 165KB). CTSI supports the Ofcom stance in tightening its guidance on the subject. The Institute hopes that continued cooperation with the Information Commissioner's Office can continue to reduce instances of network misuse and that consumer education can continue to play its vital role.
24 Feb 2016
CTSI / NTSST response (PDF - 198KB). CTSI and the National Trading Standards Scams Team call upon DCMS to make it compulsory for all marketing firms to provide Calling Line Identification (CLI). This should be backed up by a central database of direct marketers with registered CLIs and a provision that all firms involved in such contacts with consumers should provide consumers with key information so that they can be traced. Trading Standards Scotland also supports the recommendations made in this...
23 Feb 2016
Following an announcement from the Chancellor, a levy will be placed on consumer credit firms to raise the money required for the Illegal Money Lending Teams’ budget. The Bank of England and Financial Services Bill is in the process of being amended to allow the Financial Conduct Authority to impose the levy on the companies.Since their inception, the Teams have been been both tackling loan sharks and the related criminal activity they are involved in, as well as raising awareness...
17 Feb 2016